Service Specialist

7 days ago

Centurion, Gauteng, South Africa MOMENTUM LIFE Full time R800 000 - R1 200 000 per year

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Resolving product related queries and accurately processing information in response to requests about the Momentum product offering received from clients.

Requirements

  • Grade 12 (Matric)

  • Completed or studying towards a degree or diploma relative to the financial services industry (preferred)

  • 2 - 3 Years Momentum Retail Call Centre experience of customer service principles and practices

  • Proficiency in Afrikaans will be advantageous

Duties & Responsibilities

  • Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.

  • Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.

  • Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.

  • Identify and report process and system failures, suggest enhancements to improve client experience.

  • Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.

  • Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.

Competencies

  • Writing & Reporting

  • Presenting & Communicating Information

  • Analysing

  • Adhering to principles and values

  • Adapting and responding to change

  • Deciding & initiating action

  • Persuading & influencing

  • Following instructions & procedures

  • Delivering results & meeting customer expectations

  • A passion for service

  • Enjoys interacting with clients and intermediaries

  • A passion for digital enhancement

  • Takes accountability for own development

  • Service Specialist

    1 week ago

    Centurion, Gauteng, South Africa Momentum Group Limited Full time R250 000 - R400 000 per year

    IntroductionThrough our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.  We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their...

  • Service Specialist

    7 days ago

    Centurion, Gauteng, South Africa Momentum Group Limited Full time R400 000 - R600 000 per year

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Service Specialist: Death Claims

    5 days ago

    Centurion, Gauteng, South Africa Momentum Full time R250 000 - R500 000 per year

    Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and...

  • Senior Specialist, Contracts

    3 days ago

    Centurion, Gauteng, South Africa Rosstone Professional Solutions Full time R500 000 - R1 000 000 per year

    Senior Specialist, ContractsPURPOSE: Manage, coordinate and administer contracts with suppliers Assist Capital Sourcing Manager with formulation of capital sourcing strategies to align with overall SCM strategy.MINIMUM QUALIFICATIONS & REQUIREMENTS: BCom Degree with commercial background (Essential/Minimum) Only South African Citizens Extensive contract...

  • Compliance Specialist

    1 week ago

    Centurion, Gauteng, South Africa Landbank . S.A. Full time R250 000 - R450 000 per year

    (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank...

  • Wealth Service Intern

    5 days ago

    Centurion, Gauteng, South Africa Momentum Investments Full time R250 000 - R400 000 per year

    IntroductionThrough our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees...

  • Compliance Specialist

    1 week ago

    Centurion, Gauteng, South Africa Land Bank Full time R80 000 - R120 000 per year

    Job Advert Summary(Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit....

  • Service Specialist: Death Claims MMH250826-8

    5 days ago

    Centurion, Gauteng, South Africa Momentum Full time R250 000 - R400 000 per year

    Role PurposeAs a Death Claim Service Specialist at Momentum Wealth Technical Support Service, you will play a crucial role in the receipt, review, and processing of Wealth death claims associated with both Voluntary and Compulsory products. Your work will directly impact the quality of service delivered to our clients and their beneficiaries during a...

  • Agricultural Specialist: CB&SI

    1 week ago

    Centurion, Gauteng, South Africa Land Bank Careers Full time R400 000 - R800 000 per year

    Closing Date2025/11/14 Reference NumberLAN Job TitleAgricultural Specialist: CB&SI (Head Office) DivisionAgricultural Economics and Advisory UnitAgricultural Economics Job Type ClassificationPermanent Location - CountrySouth Africa Location - ProvinceGauteng Location - Town / CityCenturion Job Advert SummaryThe Land and Agricultural Development Bank of...

  • Customer Success Specialist

    3 days ago

    Centurion, Gauteng, South Africa Hire Resolve Full time R900 000 - R1 200 000 per year

    An established company that offers advanced geospatial products and services is looking for a Customer Success Specialist to join their team. The Customer Success Specialist is responsible for taking ownership of training and after sales technical support to customers on all relevant geospatial products and solutions and works closely with the rest of the...