Front of House
4 days ago
The Front of House / F&B Host will be responsible for ensuring a seamless and world-class guest experience across all front-of-house and food & beverage touchpoints. This includes daily hosting, managing guest flow, coordinating with internal departments, and delivering exceptional service throughout the lodge.
Key Responsibilities
Guest Experience & Hosting
Warmly welcome guests throughout their stay and build positive guest relationships
Host guests at mealtimes and during key lodge touchpoints
Anticipate guest needs and personalise service accordingly
Assist with dietary requirements, special requests, and guest communication
Create memorable, elegant and attentive service moments
Front of House Coordination
Oversee guest movement and daily lodge hosting schedules
Ensure dining venues (deck, boma, restaurant) are beautifully set and guest-ready
Coordinate with housekeeping, guiding, kitchen and management teams
Support operational briefings and guest logistics
F&B Service Support
Assist with setup, service and clearing during breakfast, lunch, dinner and events
Ensure all service standards are aligned with 5-star lodge expectations
Communicate meal and preference notes accurately to chefs and F&B teams
Support bar/beverage service when required
Administration & Duty Management Support
Assist with guest check-ins, check-outs and billing processes
Manage basic lodge administration and daily reports
Step into Duty Manager responsibilities as training progresses
Support management in maintaining SOPs and lodge service excellence
Salary & Employment Details
R12 000 – R15 000 per month (experience dependent)
Live-in benefits to be confirmed
Excellent opportunity for progression into a Duty Manager role
Permanent, full-time position
Previous lodge or boutique hotel experience preferred
Strong guest-service orientation with a polished, professional presence
Exceptional communication and interpersonal skills
Ability to multitask, prioritise and work well under pressure
Strong organisational and administrative capabilities
Microsoft Office proficiency (Excel, Word, Outlook)
Advantageous: Experience with lodge systems / POS
Must be a South African citizen
Willing to work lodge cycles, weekends and public holidays
Between 1 - 3 Years
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