Manager: Service Payment Solutions and Partnerships

Context

Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

As part of your portfolio as
Manager: Service Payment Solutions & Partnerships,
you will be:

• The Manager: Service Payment Solutions and Partnerships is responsible for identifying, developing, and implementing innovative payment use cases across multiple key services sectors including Transport, Health, Education, Agriculture, and others.
• This role focuses on understanding industry-specific payments requirements & challenges, conceptualizing tailored payment solutions, and fostering strategic partnerships with external companies to ensure the successful execution of these payment solutions.
• The role requires deep market insights, technical understanding of payment platforms, and a strong partnership network to drive sustainable growth and achieve the objectives of Group Fintech.

Strategy Development and Implementation

• Develop and implement as medium to long-term strategy for Service Payments solution building & partnerships within Fintech
• Lead as per guidance end to end strategy implementation and ensure effective execution in line with Business objectives.
• Translate Service Payments strategy into operational initiatives and plans and drive execution
• Cascade and communicate overall payments Strategy and Business Plan
• Drive growth of payments and transactions within the Fintech and adjacent sectors

Operational Delivery

• Conduct in-depth research and analysis to identify emerging trends and pain points in key sectors such as Transport, Health, Education, Agriculture, etc., to uncover new opportunities for payment solutions
• Work with cross-functional teams, including research, marketing, and product development, to gather market insights and customer feedback for creating relevant, innovative payment use cases
• Develop relevant payment use cases across key verticals and sectors Including Transport, Health, Education, Agric amongst others
• Translate sector-specific business requirements into technical specifications that guide the payment solution development lifecycle
• Support in the development of tailored payment solutions that align with the specific needs of various verticals, ensuring they provide sector specific value and meet regulatory standards
• Identify and build partnerships with relevant external companies, technology vendors, and service providers to support the successful implementation of the payment solutions
• Support negotiations and help establish strategic alliances, joint ventures, or collaborations with key players within each sector to ensure a seamless roll-out of payment solutions
• Foster relationships with regulatory bodies, government agencies, and industry leaders to ensure compliance and integration with broader industry initiatives
• Develop go-to-market strategies for new payment solutions, working closely with the sales, technology, and support teams to ensure successful commercialization
• Lead pilot programs or proof-of-concept projects for payment solutions, collecting insights for further refinement before broader market deployment
• Oversee product rollouts, managing timelines, stakeholder communication, and launch strategies to ensure smooth transitions from development to live implementation
• Support Opcos to establish and manage service partnerships across different verticals
• Lead co-promotion initiatives with key service partners across various Opcos
• Drive payment revenue, profitability and user uptake through relevant partnerships and alliances
• Support Opcos to develop and implement Go to market strategies to drive performance across all Service payment sectors
• Drive increase in the number of users, usage and revenue within the Service Payments ecosystem
• Drive collaboration and partner initiatives / projects in Service Payments
• Ensure alignment of initiatives undertaken in the function to the overall Group Fintech Payments strategy
• Initiate and support with implementation of offers / promotions in collaboration with partners across various Opcos
• Provide periodical input around budgets and performance reporting as and when required
• Keep abreast of evolving regulatory requirements and industry trends related to digital payments across different verticals to ensure compliance and competitive edge
• Advise internal teams on sector-specific regulations (e.g., data privacy, payment security standards) to ensure payment solutions are compliant and maintain best practices
• Stay updated on technological advancements in the fintech space (e.g., APIs, blockchain, mobile payments) to ensure solutions are cutting-edge and future-proof

The "Must-haves" we look for in an incumbent

Education:

• 4-year Business Administration, Sales, Technology, Operations (or related) Degree
• Master's in Business Administration is advantageous

Experience:

• 5 or more years of relevant work experience in Fintech Operations / Technology / Commercial / Products Development
• At least 3 years' experience within a Payments ecosystem
• Team Management of different stakeholders across different verticals in African markets
• Prior experience in Product Development & Implementation in a Fintech Company preferred.
• Experience at the management level in the financial sector
• Experience working in a medium to large organization
• Deep understanding of the Fintech ecosystem, players, business models and industry related best practices
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges.
• Understanding emerging markets advantageous
• Willing and flexible to travel within Africa and Middle East
• English speaker. French language being an added advantage

What will give an edge to your application

Functional Knowledge:

• Understanding of FinTech, Banking, Microfinance, and Payment businesses
• E-Commerce/ Mobile Commerce
• Good understanding of Product Development/ Commercial/ Sales & Technology principles and applications
• Best practice partner management principles
• Good knowledge of customer management platforms and systems

Closing date: 29 November 2025. Late applications will not be accepted.

Should you not hear from us within two weeks of the closing date, consider your application unsuccessful.

Ready to make and drive the change with us. Apply now