Organisational Development Coordinator

About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview: This role is a Fixed Term Contract for 6 Months. The role is Hybrid - The individual will be required to attend the office once a week. Hours: Monday to Friday from 08:00am to 5:00PM SAST.
We are seeking a dedicated and organized individual to join our team as a Organisational Development Coordinator. This role is pivotal in supporting the implementation and administration of primarily OD programs aimed at enhancing employee well-being within our Employee Wellness Program (EWP). The ideal candidate will have a passion for wellness, strong organizational skills, and the ability to coordinate various OD initiatives effectively. Key Responsibilities

• Coordinate the scheduling, logistics, and communication for training sessions, workshops, and OD sessions
• Assist in the operational implementation of OD sessions in collaboration with the wellness team and external vendors
• Maintain accurate records of participant attendance, feedback, and coaching effectiveness metrics
• Serve as a point of contact for client and internal stakeholders regarding the OD program inquiries, resources, and support
• Stay updated on industry trends and best practices in OD
• Administration & Financial Management of Account
• Effective and accurate maintenance of client information on relevant systems
• Effective collaboration with Lyra finance teams to ensure timeous invoicing and assistance with tracking of debtors

Minimum Skillset Required

• Proven experience (1-3 years) in administration, preferably in a wellness program or related area
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively
• Excellent interpersonal and communication skills, both written and verbal
• Detail-oriented with a focus on accuracy and data integrity
• Proficiency in Microsoft Office Suite and experience with wellness program management software/tools is a plus
• Passion for promoting wellness and improving employee well-being in the workplace

Minimum level of Experience Required (including any industry-specific experience)

• Strong project management skills to deal with complex projects under time pressure
• Solid experience in working with data and programme reporting
• Excellent presentation skills
• Excellent administrative skills
• Excellent telephone manner
• Excellent English speaking and writing abilities
• Computer literate
• Must be fluent in English 

About You

• Professional and quality orientated approach to work
• Enthusiastic and dynamic
• Strong customer focus
• Excellent problem-solving skills
• Can develop and sustain mature working relationships
• A strong team player
• Able to work independently and as part of a team
• Open to change and ability to work with ambiguity
• Aware of the impact of own actions on the workload of others and the business (self responsibility)
• Assertive
• Ability to function effectively under pressure
• Sound time management and personal calendar management
• Ability to maintain confidentiality and handle sensitive information with discretion
• Flexible and adaptable to changing priorities and organizational needs
• Commitment to continuous learning and professional development in the field of wellness

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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