Marketplace Account Specialist – Takealot, Makro
2 weeks ago
We are a fast-growing e-commerce and wholesale company managing multiple brands across top online marketplaces including Takealot, Makro, and Amazon. We're looking for a highly experienced Marketplace Account Specialist who understands how these platforms operate and can manage listings, pricing, returns, compliance, and customer communication effectively.
Key Responsibilities:
- Manage and optimize product listings across Takealot, Makro, and Amazon.
- Monitor and improve account health metrics such as returns, cancellations, and reviews.
- Coordinate with warehouse and dispatch teams to ensure smooth order fulfillment.
- Handle customer queries, returns, and disputes as per platform guidelines.
- Analyze sales performance and create reports for management review.
- Ensure compliance with each marketplace's policies and standards.
Requirements:
- Proven experience managing accounts on Takealot, Makro, and/or Amazon (minimum 1 year).
- Trackable references from past employers or clients (verification will be done).
- Strong understanding of marketplace policies, listing optimization, and customer service.
- Excellent communication, analytical, and problem-solving skills.
- Must be based in Johannesburg (no remote or relocation options).
Do Not Apply If:
- You have never worked with Takealot, Makro, or Amazon seller platforms.
- You cannot provide verifiable references.
- You reside outside of Johannesburg.
Job Type: Full-time
Pay: R5 000,00 - R10 000,00 per month
Work Location: In person
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