Senior Consultant Retail CX

1 day ago

Johannesburg, Gauteng, South Africa Vodafone Full time R250 000 - R500 000 per year

Your responsibilities will include: Collaborate with various stakeholders to ensure feedback for improvements in processes and systems to continuously add value and ultimately make the processes and systems efficient and user-friendly. Building team spirit amongst all stakeholders. Ensure alignment with Vodacom policies, procedures and standards in all engagements and operational contexts as applicable. Ensure the team is aware of compliance requirements and that all compliance and regulatory training is completed within required timelines. Applying Expertise and Technology Ability to build strong relationships with internal and external customers / staff / colleagues /& other stakeholders. Experience in Vodacom frontline Retail and/or Experience in managing of escalations/ queries ( Advantage) Computer Literacy - MS Office essential, Excel and PowerPoint proficiency required Vodacom Systems: MIID ; C3D ;Service base ; I Cap ;Lync ; Knowledgebase Customer Services Principles Vodacom Retail Sales and Customer Care Knowledge Vodacom Retail Channel business process knowledge Vodacom Repair Knowledge Vodacom Product & Service Knowledge Communication skills Customer centric Coordinating skills Interpersonal skills Problem Solving skills Planning and Organising skills Administrative skills Attention to Detail skills Time management skills

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