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Sales Consultant

2 weeks ago

Wynberg Gauteng, South Africa Tapestry Home Brands (The Bed Store) Full time

Main Purpose of the Position:

We are looking to employ a Dynamic, high performing Sales Consultant at our Wynberg Johannesburg – Clearance Centre Branch. If you thrive in retail sales, commission, and a fast-paced environment, then we would love to hear from you.

Key Responsibility Areas:

· Sales maximization

  • Maintain and increase sales
  • Ensure staff are aware of new stock and can answer product related questions
  • Ensure no quotation remains on the system for more than 7 days
  • Ensure available stock is pushed and sold
  • Ensure targets are met and business growth ensured

· Providing excellent customer service at all times

  • Ensure customer expectations are exceeded
  • Ensure that all customers are receiving service of the highest quality and standards
  • Ensure all queries have been attended to
  • Ensure that all customers have been contacted and that follow up notes are made on individual orders
  • Ensure all Coricraft values are lived and for all staff to attain the level of excellence required

· Basic administration

  • Ensure the customer receives the correct products and delivery process is run in a smoother manner.
  • Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
  • Ensure that the correct amount and payment type is used when applying payment
  • Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
  • Ensure all customers are provided with constant service.
  • Ensure that stock levels are correct and minimize stock losses

· Assuring that showroom looks presentable at all times

  • To ensure a clean and tidy store in order to enhance display of the store
  • To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.

· To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing

  • To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day's trade.
  • Incumbent achieves results in ways that build strong partnerships, both internally and externally
  • Client satisfaction / expectation management

· Participate effectively in a team and self-management

· Incumbent achieves results in ways that build strong partnerships, both internally and externally

· Client satisfaction / expectation management

· Attending to incoming calls

· Attending to walk in customers

· Following company policies and procedures

Experience and competencies required:

· Matric

· 2 years' retail sales experience in a Furniture/ linen/ Homeware environment

· Sales qualification advantageous

· Computer Literate

· Knowledge of Syspro

· Must be Afrikaans speaking

Attributes:

· Good communication skills

· Good people skills

· Good administration skills

Job Type: Full-time

Work Location: In person