CRM Manager

3 days ago

Johannesburg, Gauteng, South Africa Blueion Support Services Full time R600 000 - R900 000 per year
About the Role

Apollo Gaming seeks a results-driven CRM Manager to lead customer engagement,
retention, and loyalty programs using cutting-edge CRM technologies. The ideal
candidate will leverage advanced customer data and segmentation to maximize the
value of every interaction and be a key player in driving our growth in the online gaming
and sportsbook sector.

Core Responsibilities

• Develop and execute CRM strategies across casino and sportsbook products,
optimizing campaigns for retention, reactivation, and lifetime player value.

• Design, implement, and continually improve lifecycle, promotional, and
engagement campaigns using data-driven personalization and automation tools.

• Segment and analyze customer data to identify behavioral trends and provide
actionable insights for campaign optimization.

• Collaborate with product, data, marketing, and compliance teams to ensure
CRM initiatives align with business objectives and regulatory requirements.

• Monitor, report, and improve CRM campaign performance using robust analytics
and reporting platforms.

• Explore cross-sell and upsell opportunities to boost player engagement and
revenue.

Requirements

• Bachelor's degree in Marketing, Business Administration, Data Science, or
equivalent experience.

• 5+ years of hands-on CRM and digital marketing experience in online gaming,
casino, or sportsbook environments.

• Proven track record managing large-scale CRM platforms (Optimove, Salesforce,
Braze, etc.) including integrations, automation, and campaign management.

• Advanced analytical skills with proficiency in customer segmentation, campaign
A/B testing, and reporting.

• In-depth understanding of regulatory compliance in gambling/customer data
management.

• Exceptional interpersonal and team collaboration skills, with experience leading
cross-functional projects.

• Ability to manage multiple projects in fast-paced environments and deliver
measurable results.

Desirable Skills

• Optimove certification or demonstrable expertise with Optimove features,
integrations, and campaign workflows.

• Proficiency with SQL, advanced Excel, and marketing data tools for complex
analysis and segmentation.

• Experience in SaaS, B2C, or regulated industries.

• Strong commercial acumen and a passion for growth and innovation in online
gaming.

What Apollo Gaming Offers

• Competitive salary and benefits package.

• Opportunities for growth and professional development.

• Collaborative, innovative culture with the autonomy to drive real impact.

• Flexible working arrangement.

  • Sportsbook CRM Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Gamdom Full time R600 000 - R1 200 000 per year

    We are seeking a Sportsbook CRM Manager to oversee customer relationship management operations for our global sportsbook. This role is highly operational and dynamic, requiring close collaboration with trading, marketing, customer support, affiliates, and external CRM providers. The successful candidate will manage campaigns, monitor performance, track bonus...

  • Chanel CRM

    3 days ago

    Johannesburg, Gauteng, South Africa Prestige Cosmetics Group Full time R400 000 - R1 200 000 per year

    Purpose of the Role To formulate and execute the Chanel digital strategy in conjunction with retailers and Chanel International to maintain and increase market share and customer base.Duties & ResponsibilitiesBusiness Performance  Co-ordinate, manage and implement digital projects for Chanel South AfricaManage E-Retail activitiesManage all E-Retailers...

  • CRM Team Lead

    5 days ago

    Johannesburg, Gauteng, South Africa Dream Team Gaming Full time R1 200 000 - R2 400 000 per year

    Overview & Purpose:We are seeking a collaborative and strategic CRM Manager to work closely with our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator.The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention, reactivation, and...

  • CRM Team Lead

    3 days ago

    Johannesburg, Gauteng, South Africa Dream Team Gaming Full time R1 200 000 - R2 500 000 per year

    Overview & Purpose:We are seeking a collaborative and strategic CRM Manager to work closely with  our very experienced Head of CRM in leading the CRM function at Dream Team Gaming, a leading online casino operator.The role will support the Head of CRM and co-drive shaping and delivering strategies that enhance player engagement, retention, reactivation, and...

  • CRM Campaign Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Gamdom Full time R900 000 - R1 200 000 per year

    We're looking for a data-driven and detail-oriented CRM Campaign Specialist to join our team at Gamdom. In this role, you'll be responsible for planning, executing, and optimizing CRM campaigns across multiple channels, ensuring that every message reaches the right players at the right time. You'll collaborate closely with cross-functional teams, using data...

  • Account Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R104 000 - R240 000 per year

    Account ManagerMinimum Requirements: Matric (Grade 12)Drivers License Code 08Sales-related courses beneficialTertiary/Sales/Marketing Qualifications beneficialAt least 3-5 years experience in sales or customer-facing/engagement and a proven track record within a sales/target-driven environmentExperience in the logistics industry is...

  • Customer Relations Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R500 000 per year

    Minimum Requirements:Minimum 5 years sales and marketing experience on a strategic level in a business to business environment with an operational background in logistics and/or warehousing being an advantageExcellent communication skillsAdvanced MS Office skillsResponsibilities:Responsible for ensuring a consistent, transparent and high quality management,...

  • Channel Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Elitesearch Full time R900 000 - R1 200 000 per year

    Role: Channel Manager (must have experience within SaaS, ERP, CRM sales)Location: Gauteng (remote but MUST be based in or around Johannesburg) Company:  Our client is a leader in Digital Communications SaaS, trusted by top brands to power their messaging and marketing success. With over 20 years of innovation, they've evolved from a pioneering startup into...

  • Client Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Robert Ventures Full time R1 200 000 - R2 400 000 per year

    About the RoleWe are seeking a proactive, detail-oriented Client Success Manager to oversee investor communications, manage daily operational workflows, support lead nurturing, maintain a strong digital presence, and ensure our CRM and reporting processes run smoothly. This role is essential in supporting investor relations, enhancing customer experience,...

  • Client Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Robert Ventures Full time

    About the RoleWe are seeking a proactive, detail-oriented Client Success Manager to oversee investor communications, manage daily operational workflows, support lead nurturing, maintain a strong digital presence, and ensure our CRM and reporting processes run smoothly. This role is essential in supporting investor relations, enhancing customer experience,...