IT & InfoSec Support Associate

Job Title: IT & InfoSec Support Associate

Working Hours: 08:00 - 17:00

Experience Level: 1 year

Closing Date: 31st October

Empower the Future of Cybersecurity-Start with Us

Join a fast-growing cybersecurity business in the IT channel, where innovation, automation, and customer trust are at the heart of everything we do. We're looking for a motivated and detail-oriented IT & InfoSec Support Associate to support our Corporate IT and Information Security functions. This is an ideal opportunity for someone early in their IT career who wants to gain hands-on experience across modern enterprise technologies, security operations, and AI-driven automation tools.

You'll work closely with senior IT and InfoSec professionals to ensure secure, efficient, and user-friendly systems across the organisation. Your contributions will directly support our mission to deliver exceptional service and maintain robust security standards.

Key Responsibilities:

IT System Administration

• Assist with user account provisioning, licence management, and access permissions using Microsoft 365 and Azure AD.
• Support configuration and troubleshooting of Teams, SharePoint, and Exchange.
• Help monitor and maintain M365 security and compliance settings, leveraging automation where possible.

Regional Desktop & End-User Support

• Provide first-line support for hardware, software, and network issues across the South African region.
• Assist with device setup for onboarding and offboarding processes.
• Maintain accurate inventory of IT assets and user equipment using automated tracking tools.

Security & Compliance Support

• Monitor security tools including endpoint protection, SIEM alerts, and vulnerability scans.
• Assist in documenting and tracking security incidents and remediation efforts.
• Support internal security awareness campaigns and compliance initiatives aligned with ISO 27001 and SOC2.

Content Creation & Documentation

• Draft internal IT guides, FAQs, and training materials for end-users.
• Maintain documentation for systems, processes, and support procedures.
• Communicate IT and security updates clearly and effectively across the business.
• 1. General Administration
• Assist with vendor coordination, software renewals, and purchasing activities.
• Provide administrative support for InfoSec reviews, audits, and reporting cycles.

Your Story:

• Diploma or Bachelor's degree in IT, Computer Science, Cybersecurity, or equivalent work experience.
• 1 year + of relevant IT support or security experience.
• Basic understanding of Microsoft 365 and Windows OS administration.
• Interest or foundational knowledge in cybersecurity principles and frameworks.
• Strong communication, documentation, and problem-solving skills.
• Ability to multitask and collaborate in a dynamic, fast-paced environment.
• Eager to learn and grow in IT and cybersecurity.
• Detail-oriented with a strong sense of responsibility.
• Excellent interpersonal and communication skills.
• Customer-focused with a proactive, can-do attitude.

AI & Automation Integration

You'll be encouraged to explore and adopt AI-powered tools to streamline support workflows, automate routine tasks, and enhance user experience.

Exposure to AI-driven security monitoring and automated compliance reporting will be part of your development journey.

Celebrate Your Benefits with Us

Enjoy 20 days paid Holiday

2 CARE Days - Give Back and Get Your Birthday Off as a Thank You

Private Medical - Caring for You Inside and Out

Collaborative and Supportive Work Environment

Recognition for Your Contributions

Opportunities for Professional/Personal Growth

Career Advancement in Our Dynamic and Innovative Company

Find out more about our Private Equity Investors and why working for a PE company is game changing.

Bregal Milestone - Inspired by ambition. Driven by growth

As CyberSentriq embarks on its journey as a new company, we are excited to announce our MSP-first approach, AI-driven capabilities, and the integration of TitanHQ and Redstor. Our strategic goals are aligned with our vision to become a high-growth, innovative cybersecurity platform targeting $100M ARR by 2028.

CyberSentriq is committed to providing cutting-edge cybersecurity solutions that empower Managed Service Providers (MSPs) to deliver exceptional services to their clients. With our AI-driven capabilities, we aim to enhance threat detection, response, and prevention, ensuring the highest level of security for businesses of all sizes.

The integration of TitanHQ and Redstor into our platform further strengthens our offerings, providing comprehensive protection against cyber threats and data loss. This collaboration enables us to deliver a unified solution that addresses the evolving needs of the cybersecurity landscape.

Join us in our mission to revolutionise the cybersecurity industry and achieve our ambitious growth targets. As a Product Owner at CyberSentriq, you will play a pivotal role in driving our success and shaping the future of cybersecurity.

• Please note that we do not accept speculative CVs from recruitment agencies. All submissions must be in response to specific job vacancies listed by our company. Any unsolicited CVs will be considered the property of CyberSentriq, and no fees will be payable in relation to them.