Senior Services Owner

CONTRACT ROLE

Key Roles and Responsibilities:

• Leads and manages a team of network engineers, and specialists
• Provides guidance, mentorship, and performance management to ensure team success
• Collaborates with the team to design and architect network solutions, including LAN, WAN, data centre, and cloud networks
• Ensures that network designs align with business requirements and industry best practices
• Provides technical guidance and oversight to team members during the design, configuration, and implementation of network solutions
• Reviews and approves network designs and configurations
• Oversees the deployment, configuration, and maintenance of network devices, including routers, switches, firewalls, load balancers, and wireless controllers
• Leads and oversees network-related projects, establishing project plans, allocating resources, and ensuring projects are completed on time and within scope
• Collaborates with cross-functional teams, including systems administrators, security teams, application developers, and business stakeholders
• The Senior Services Owner is responsible for ensuring the continuous availability and operation of the Network.
• Work very closely with the NaaS provider to ensure all issues with the network are resolved timeously and that network related projects are delivered on time within budget.
• An expert in the operations of digital solutions for Networking and they partner closely with the Enterprise Architect to research and identify potential value adding solutions.
• Contribute to the specification and planning for other digital solutions in the CCBA environment.
• Partners very closely with the leaders and process experts involved in the provision of Network services.
• Create and maintain a roadmap of all IT projects and initiatives for their IT domain and manage the resourcing, deployment schedules, and interactions with other role-players.
• creates a plan for the continuous and efficient running of the Network and they establish and maintain close relationships with all suppliers and vendors responsible for providing the support and maintenance for specific technology components in the Network domain.
• The Senior Service Owner owns the operational IT budgets for his or her domain and annually they plan the necessary CAPEX for initiatives and projects and the OPEX to keep the technologies running optimally.
• They partner with the finance team in the Strategy and Planning group to manage and control billing, POs and vendor payments.
• The Senior Services Owner will manage the relationships with vendors by requestions quotations, contributing to the RFP process when necessary, negotiating service level agreements, enforcing SLA and KPI adherence, and escalating instances of breach of the SLA.

Knowledge, Skills and Attributes:

• Strong understanding of networking concepts, protocols, architectures, and services
• Proficiency in configuring and managing network devices such as routers, switches, firewalls, load balancers, and wireless controllers
• In-depth knowledge of network protocols and technologies such as BGP, OSPF, VLANs, VPNs, QoS, and security protocols
• Experience in leading and managing a team of network engineers and specialists
• Excellent documentation and communication skills for technical and non-technical stakeholders
• Strong problem-solving skills to diagnose and resolve complex network issues
• Leadership capabilities with a focus on team collaboration, growth, and performance

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related
• Network Administration certification (Azure, Google, Amazon)
• Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA) are beneficial

Required Experience:

• Advanced demonstrated experience in network engineering, with at least 2-3 years in a leadership or managerial role.
• Advanced demonstrated experience working in a networking environment
• Advanced experience with network security
• Advanced WAN and LAN experience
• Advanced experience in wireless equipment, protocols, standards, and wireless LAN design
• Advanced familiarity with cloud networking (AWS, Azure, etc.) and network automation concepts is a plus.

Skills Summary

Network Design, Networking Solutions, Network Maintenance, Network Monitoring, Network Security, Network Troubleshooting, Team Management