Regional Ops Governance Manager – Masscash

Job Summary:

Partner with Operations and Store Management in the Area to ensure accurate and efficient execution of all administrative activities and implementation of Standard Operating Procedures (SOPs) at store level and to achieve a level of compliance within the framework of the Company.

Equip Store Management with the Administrative knowledge and ability to become self-sufficient with regards to all administrative requirements and procedures.

Area Administration implementation

• Support Regional Operations by implementing administrative procedures and policies at Store level.
• Conduct store visits/audits daily, weekly and monthly in accordance with the quarterly plan.
• Provide coaching and mentoring to Store Managers and Admin staff.
• Manage the closure of store audit findings and assist with any concerns.

Ensure effective implementation of SOP's in Stores

• Assess SOP's for effectiveness and efficiency.
• Identify any gaps in SOP's and provide feedback and solutions.
• Monitor and audit the execution of Store SOP's identifying and ensuring best practice across stores.
• Conduct monthly admin audits that cover: Receiving, Front-end and Cash Office, Stock take and general store admin.
• Monitor and review the execution of Risk SOPs in the stores.
• Communicate audit findings with Store Managers and provide corrective action.
• Put together a detailed audit report.
• Provide Regional Operations and Admin with an audit report and score.
• Provide Regional Operations and Admin with feedback from the Store audits and report on the corrective action taken on audit findings.
• Ensure the achievement of an acceptable rating for MIAS Audits.
• Ensure the achievement of an acceptable rating for all store audits and scorecards.

Assist Store Management to achieve accurate Stock Take results

• Ensure the weekly and quarterly stock take process is followed by the Operations team and the Admin Manager.
• Visit stores during the week prior to the Financial counts to check on the admin and store preparation.
• Attend all financial stock takes to ensure the stock-take is being accurately executed.
• Conduct investigations into poor stock take results and any other procedural concern that arises from a stock take.

Assist Stores with Accurate Cash management

• Ensure cash is accounted for accurately and timeously in the stores.
• Provide store support for the daily balancing of Cash Management Journals.
• Assist Finance Banking Team with Cash Management queries to ensure all admin and finance deadlines are met.

Store Expense Management

• Monitor and assist stores to manage identified general expenses to within a set monthly budget
• Identify cost saving opportunities in the stores.

Special Projects/Initiatives

• Support national/regional initiatives and projects - ensure all business requirements and compliance and risk components are covered and provide feedback.
• Project Manage the rollout of these new projects or initiatives in your Area.

Systems Support

• Custodian of the IT systems in the area (Arch & SAP).
• Work with the Stores and IT team on the implementation of any new IT systems.
• Manage outstanding IT issues with BSP team.
• Investigate issues which affect the performance of the Arch/SAP system.
• Manage all user profiles within stores and signoff new user requests.

People Management and SOL

• Assist with the training and development of Admin staff in the stores and provide an admin skills pipeline to fill vacancies and recruit for new stores.
• Coach and mentor Admin Managers to ensure they are encouraged to maximize their capability and contribution.
• Provide input for SOL Learner programs to ensure these programs meet business requirements for development.
• Manage SOL learners on their programs to ensure they reach their set milestones.
• Foster team building.

Disciplinary Process

• Support the Store Managers with the process of disciplinary action where required.
• Provide support through coaching and training or by initiating or chairing of cases where the level of seniority cannot be fulfilled by store management

Staff Scheduling

• Assist Admin Managers with weekly/monthly staff scheduling to ensure operational requirements are met.
• Monitor that scheduling is being managed correctly on Clocking System and that all reports are reviewed and signed off

New Stores

• Responsible for making sure all key Admin roles are recruited on time to be ready for store opening.
• Ensure all store admin milestones are met per the New Store opening schedule
• Co-ordinate and manage training of cashiers for the new store.
• Co-ordinate and manage additional admin support teams for opening, prior and post.
• Assist with ensuring New Store Opening activities and timelines are met.
• Facilitate integration of new store acquisitions into the business and ensure these new acquisitions align to SOPs.

Self-management

• Respect every individual by relating to others in an accepting and respectful manner, regardless of their organizational level, personality, or background;
• Adapt and learn - demonstrate creativity and strength in the face of change, obstacles, or adversity;
• Adapt to competing demands and shifting priorities;
• Update knowledge and skills to handle new complexities, challenges, and responsibilities. Seek exposure to new ideas and perspectives;
• Promote a work environment that respects, embraces, and values diversity in others;
• Identify and apply sound, fact-based criteria in setting priorities and making decisions;
• Look beyond symptoms to determine the root causes of problems, and identify and implement applicable solutions. Integrate knowledge and expertise in making fact-based recommendations and decisions;
• Conduct that is aligned with the Massmart code of ethics.

Experience and Qualifications Required:

Qualifications:

• Degree in financial management

Experience:

• 6 years retail experience in big box store of which 3 years should be in a senior management role

Core Competencies

• Plan and pursue team based improvement
• Make informed judgements
• Ensure customer centered performance
• Ensure execution and achieve results
• Ensure planning and improvement
• Ensure ethics and compliance
• Adapt and learn

General Competencies

• Provide information and feedback
• Forward Thinking
• Sound decision making
• Results orientation
• Problem solving
• Managing change through influence
• Building collaborative relationships and teams