Senior Operations Specialist

6 hours ago

Johannesburg, Gauteng, South Africa Wilderness Full time

Job Description
Location:
Johannesburg or Cape Town

Reports to:
Reservations Manager

Company:
Wilderness

Are you detail-oriented, passionate about travel, and thrive in a fast-paced environment? Join Wilderness as a Senior Operations Specialist and play a pivotal role in delivering seamless luxury journeys across Africa
About The Role
As a Senior Operations Specialist, you'll provide comprehensive operational and administrative support throughout the booking lifecycle, working closely with Travel Designers. From the quoting stage to post-travel file archiving, you'll ensure every detail is managed, supplier relationships are strong, and guest experiences are flawless.

Key Responsibilities

  • Sales & Booking Lifecycle Support: Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.
  • Agent/Guest Engagement: Engage directly with agents and guests to collect and manage all required information, ensuring it's accurately captured and communicated.
  • Supplier & Service Coordination: Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.
  • System & Documentation Management: Maintain up-to-date booking information, upload documents, and compile itinerary materials for review.
  • Financial & Payment Support: Manage supplier invoices, payments, and ensure all services are paid prior to travel.
  • Guest Journey Support: Monitor guest travel, resolve in-country issues, and archive booking files post-travel.
  • Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.
  • Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

  • Qualifications: Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
  • Experience: 4–5 years in a senior reservations operations role; proven experience in customer service, familiarity with TourPlan and Microsoft Office.
  • Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills
  • Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Why Wilderness?

  • Join a passionate team dedicated to conservation and luxury travel.
  • Deepen your expertise through ongoing training and familiarisation trips.
  • Be part of a company that values initiative, accuracy, and going the extra mile.

Interests
A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to
Apply

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