Training & Service Consultant

7 days ago

Lynnwood Gauteng South Africa The Perfect Fit Recruitment Full time
We're Hiring

TRAINING & SERVICE CONSULTANT

Location: Lynnwood, Pretoria, Gauteng
Employment status: Full Time
Company industry: Financial Services

A dynamic company in the Insurance Sector is seeking to appoint a Training & Service Consultant to provide an effective and efficient support to debt councillors and their staff as well as internal training to new sales and admin staff.

ROLE AND RESPONSIBILITIES
  • Training of newly signed up DC's and their staff members on the current insurance products and services, as well as new products and services which are currently being developed.
  • Will be reporting so the COO.
  • Updating, printing, and binding of the relevant training material and presentation packages for new and prospective DC's.
  • Frequent visits to DC's and their staff.
  • Close coordinating and cooperation with the Sales and Relationship Managers.
  • Minute keeping of own meetings with DC's and/or their staff members.
  • Filing the necessary documentation relevant to initial as well as refresher training of DC's and their staff.
  • Coordinating with IT with regards to creating of new logins for users as well as addressing system issues.
  • Coordinating with Call Centre Manager regarding issues on systems, or with applications as well as refresher training required at DC offices, as a result.
  • Managing own monthly weekly and daily targets.
  • Drafting of weekend and monthly reports.
  • Adhering to the correct company procedures.
  • Responsible to reach personal targets with respect to the number of CLI clients being signed up monthly.
  • Spending time with DC's and their staff members to be available when new CLI clients are being signed up, until they are comfortable with the system and processes.
  • Convince DC's to sign over their existing books, to our company.
  • Maintain confidentiality and discretion of all information.
  • Always Establishing and maintaining a professional relationship with all DC's and their staff members.
  • Must be willing to travel extensively at times.
  • Must have a valid Driver's license and transport.
QUALIFICATIONS AND EXPERIENCE
  • Grade 12 or Higher Qualification.
  • RE5 qualification would be advantageous.
  • Proven work experience of at least 5 years as a Training Consultant.
  • Knowledge of Office Management Systems and Procedures.
  • Knowledge of the Credit Life Insurance and short-term insurance industry would be advantageous.
  • Outstanding organizational and time management skills.
  • Above average computer skills.
  • Ability to multitask and prioritize daily workload.
PREFERRED SKILLS
  • Ability to communicate well in English and Afrikaans (written and oral).
  • Ability to function without direct supervision.
  • Ability to arrange training sessions in person a remote location (via digital platforms).
  • Ability to handle customers and clients in a professional manner with tact and diplomacy.
  • Ability to keep information confidential.
  • Ability to work in a proactive manner without constant direct supervision.
  • Ability to be always very flexible.
  • Ability to take own initiative when necessary.
  • Punctuality.
  • Self-motivated.
  • MS Office proficiency - highly computer literate in Outlook, Office 365, Word, and Excel.
  • Ability to work under pressure.
  • Ability to always behave in such a manner as to be an ambassador for the company.
REMUNERATION PACKAGE
  • Full-time, permanent position.
  • Basic R8,000.00 before tax, per month CTC
  • A monthly travel allowance of R Three Thousand Rand), before tax.
  • An incentive bonus based on the number of clients who sign up on Credit Life Insurance under the Debt Counsellors who form part of the Employee's area of responsibility.
ADDITIONAL NOTES
Being able to speak multiple languages will be an advantage.

Candidates interested should apply directly through our jobs page (link attached) OR forward their CV, ID, and supporting documentation to  .Should you not be contacted for an interview within 4 weeks, please accept that your application is unsuccessful.

By submitting any Personal Information to The Perfect Fit Recruitment Consultants in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific, and voluntary consent to the processing and storing of such Personal Information by The Perfect Fit Recruitment Consultants and/or The Perfect Fit Recruitment Consultants clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC, and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful.

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