Strategic Account Manager

2 weeks ago

Umhlanga, KwaZulu-Natal, South Africa GBS Full time R250 000 - R500 000 per year

Purpose of the Role:

The Strategic Account Manager will manage and grow key strategic accounts for our app, driving user acquisition, revenue growth, and client satisfaction. This role involves strategic planning, cross-functional collaboration, executive-level communication, and coordinating multiple departments to enhance account performance and operational efficiency.

Key Responsibilities:

  • Develop and execute strategic account plans to drive app adoption, engagement, and revenue growth.

  • Manage relationships with key clients and stakeholders; conduct regular business reviews and identify expansion opportunities.

  • Implement data-driven strategies to optimize account performance and exceed targets.

  • Conduct strategic client meetings and deliver tailored app solutions.

  • Identify partnership, collaboration, and promotional opportunities to increase app visibility and downloads.

  • Collaborate with Marketing, Product, and Customer Success teams to integrate client feedback into app features and services.

  • Report to Executive Committee (Exco) on account performance, strategic initiatives, and key development areas.

  • Coordinate relevant departments to ensure seamless execution of client initiatives and app projects.

  • Analyze client accounts to identify development areas and propose actionable growth strategies.

  • Monitor market trends, competitor apps, and industry developments to inform account strategies.

Qualifications and Experience:

  • Bachelor's degree in Business, Marketing, Sales, or related field.

  • 3–7 years' experience in strategic account management, digital account management, or key client management.

  • Proven track record in driving growth in digital products or apps.

  • Experience communicating and reporting at executive level (Exco).

  • Strong analytical, communication, negotiation, and interpersonal skills.

  • Experience collaborating with product, marketing, and operational teams in a tech or app environment.

Skills and Competencies:

  • Strategic planning and execution

  • Client relationship management

  • Executive-level communication and reporting

  • Cross-functional collaboration and departmental coordination

  • Data-driven decision-making

  • Problem-solving and conflict resolution

  • Project and time management

  • Proficiency with CRM systems, analytics platforms, and reporting tools

Key Performance Indicators (KPIs):

  • Revenue growth and achievement of app-related sales targets

  • Account retention and client satisfaction rates

  • Increased app adoption and user engagement from key accounts

  • Successful implementation of strategic account plans

  • Effective collaboration with internal teams and partners

  • Identification and development of key areas for account and operational improvement

  • Clear and actionable reporting to Exco on account performance and strategic initiatives

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

  • Management Accountant

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Sappi Full time

    Job description:We are hiringWe're on the lookout for an experienced Management Accountant to ensure that accurate and timeous financial information is made available to all stakeholders and ensure that accurate product costing is done in line with budget. Managing the receivables, taxes and payments in the most efficient and cost-effective manner, focusing...

  • Assistant Management Accountant

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Darwin Recruitment Full time

    Join Our Finance Team at Darwin – Assistant Management Accountant WantedLocation:uMhlanga (nr. Durban)Type:Full-Time - On SiteSalary:ZAR 15,000 to 25,000 CTC per monthAbout Us:Darwin are a dynamic, fast-growing €50m IT workforce solutions company with a global footprint. Headquartered in Billericay, we operate across Germany, the Netherlands,...

  • Trainee Divisional Financial Manager

    6 days ago

    Umhlanga, KwaZulu-Natal, South Africa Shoprite Holdings Ltd Full time

    Purpose of the JobRole PurposeThe purpose of the Trainee DFM role is to participate in various developmental or experiential financial activities in preparation for a DFM role. Given the nature of the process, mobility is key as one gets placed into roles as they become available (due to DFM movement). Although an outline of the programme is standardised,...

  • Senior Financial Manager

    2 weeks ago

    Umhlanga, KwaZulu-Natal, South Africa Hire Resolve Full time R1 200 000 - R2 500 000 per year

    A leading professional services firm is seeking an experienced Senior Financial Manager with a strong CA(SA) qualification and substantial post-articles experience to join their team in Umhlanga. This is a critical opportunity for a strategic, analytical finance professional to oversee treasury, cash flow, statutory compliance, and lead a high-performing...

  • Commercial Accountant

    2 days ago

    Umhlanga, KwaZulu-Natal, South Africa Bidvest Tank Terminals Full time

    Bidvest Tank Terminals has an opportunity for a Commercial Accountant. This opportunity exists within the Commercial Department, based in Head Office, reporting to the Commercial Manager. The candidate must meet the following minimum criteria.Responsible for invoicing /credit notes/queries and revenue reporting in the Commercial Department.

  • Accounts Payable Administrator Accounts Payable Administrator

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Sappi Full time

    We are hiring We're on the lookout for an Accounts Payable Administrator to accurately process invoices to pay vendors on time for goods and services supplied to Sappi.   As an Accounts Payable Administrator, you will be responsible to :Verify all invoices received via e-invoice system in terms of SARS requirements Review all invoices that do not pass...

  • Senior Finance Manager CA(SA)

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Hire Resolve Full time

    Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity Financial Services Salary: Market Related Start Date: ASAPAre you a strategic and highly experienced Chartered Accountant (CA(SA)) with 4-5 years of post-articles experience, ready to lead the entire...

  • Accounts Payable Administrator

    1 week ago

    Umhlanga, KwaZulu-Natal, South Africa Sappi Full time

    DescriptionDescriptionWe are hiringWe're on the lookout for an Accounts Payable Administrator to accurately process invoices to pay vendors on time for goods and services supplied to Sappi.As anAccounts Payable Administrator, you will be responsible to :Verify all invoices received via e-invoice system in terms of SARS requirementsReview all invoices that do...

  • General Manager

    2 weeks ago

    Umhlanga, KwaZulu-Natal, South Africa Sanlam Full time R800 000 - R1 200 000 per year

    Who are we?Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the...

  • Trainee Divisional Financial Manager

    6 days ago

    Umhlanga, KwaZulu-Natal, South Africa The Shoprite Group of Companies Full time

    Role PurposeThe purpose of the Trainee DFM role is to participate in various developmental or experiential financial activities in preparation for a DFM role. Given the nature of the process, mobility is key as one gets placed into roles as they become available (due to DFM movement). Although an outline of the programme is standardised, each Trainee...