IT Intern

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Operations and support

• Offer first line technical support for all Netcare IT users in terms of resolving issues that have been logged via Sigma or telephonically.
• Ensuring that all issues are actively managed through the Sigma call logging application
• Maintenance and configuration of existing systems in accordance with standards and project/operational requirements.
• Repair and recover from hardware or system failures.  Coordinate and communicate with Line management.
• Assist the Desktop support team and hospital resources in the application of patches and upgrades on a regular basis
• Assist in the action and updating identified risks that are highlighted via SCCM and / or other technical departments.
• Maintain desktop systems and associated equipment for Netcare sites.
• Provide technical support for desktop and related infrastructure environments.
• To assist in monitoring, troubleshooting and maintenance of all related IT systems.
• Acts in a troubleshooting capacity remotely and on site as required.
• Assist in the management of all IT assets at the various IT sites.
• Assist on relevant projects as and when needed

Manage problems and incidents

• Ensure all incidents and requests for service are logged on the Helpdesk system.
• Manage all IT request via the Helpdesk system
• Work closely with 3rd party service providers to provide continuous service to business
• Ensure Helpdesk escalations are managed to completion
• Ensure support calls are resolved in timely, efficient, and professional manner
• Following up and updating all logs in a timely manner as per Group IT requirements.
• Resolve all logs and issues within SLA standards ensuring SLA is met.

Maintenance

•  Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure / add new services as required.
• Upgrade and configure system software and hardware that supports Netcare infrastructure and networks as per project or operational needs.
• Maintain operational, configuration and setup standards as per Netcare policies and procedures.

Build and maintain stakeholder relationships

• Perform operations as part of the Desktop support team.
• Ensure that the Desktop support team meets the agreed incident, problem, and service level agreements.
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain customer intimacy and foster effective working relationships through building relationships with internal and external stakeholders

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Comply with the Netcare IT Internship Development Plan
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare's evolving policies and procedures
• Keep abreast of current research in the applicable discipline

EDUCATION

• National Diploma
• BTech
• Degree
• Any of the above in the following disciplines:
  • It Infrastructure -
  • IT Support
  • Software Development
• MCSE, MCITP, ITIL - Preferred

WORK EXPERIENCE

• IT Technical Support Experience
• Microsoft Active Directory
• Microsoft Exchange
• Windows Server and Desktop
• IT user support role

KNOWLEDGE

• Microsoft Operating Systems
• Microsoft Architecture
• Highly developed PC literacy skills

Join the team that providing the best and safest
care.