Customer Support Specialist

3 hours ago

Pretoria, Gauteng, South Africa Water Tower Group Full time


, permanent position

Position: Customer Support Specialist

We are looking for a Customer Support Specialist to join our team.

Position Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring our clients receive the highest level of support and service. You will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing timely and effective solutions. This is a full-time, permanent position that offers growth opportunities and a competitive salary.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Troubleshoot technical issues and provide effective solutions to customers

- Escalate complex issues to the appropriate team members and follow up to ensure resolution

- Maintain accurate records of customer interactions and transactions

- Collaborate with cross-functional teams to improve customer experience and resolve customer issues

- Identify and report any recurring issues or trends to the team lead

- Stay up-to-date with product knowledge and new releases to provide accurate information to customers

Qualifications:

- Bachelor's degree in Business, Computer Science, or a related field

- 2+ years of experience in a customer support role, preferably in a technology or data analytics company

- Strong communication and problem-solving skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in Microsoft Office and experience working with CRM software

- Knowledge of data analytics and SQL is a plus

- Excellent time-management and organizational skills

- Ability to work independently and as part of a team

Why Work for Us:

At Quantum Insights, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. As a Customer Support Specialist, you will have the chance to work with cutting-edge technology and make a significant impact on our clients' success.

If you are a customer-focused individual with a passion for technology and problem-solving, we want to hear from you. Join our team and be a part of a dynamic and innovative company that is shaping the future of data analytics. Apply today


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