Head of Customer Success
4 days ago
Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims.Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining.Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.
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Customer Success Manager
4 days ago
Cape Town, South Africa Fospha Marketing Full timeAn exciting opportunity to join a growing Customer Success team! We are data-driven and enthusiastic about delivering the best possible experience for our clients. Fospha is a small startup that is providing a leading growth platform for direct-to-consumer eCommerce brands. Our measurement product solves the biggest problem marketer's have today by...
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Head of Client Success
4 weeks ago
Cape Town, South Africa Ozow Full timeOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast‑growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing...
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Head of Client Success
1 week ago
Cape Town, Western Cape, South Africa Ozow Full time R1 200 000 - R2 400 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
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Head of Client Success
1 week ago
Cape Town, Western Cape, South Africa Ozow Full time R2 000 000 - R2 500 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
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Customer Success Executive
1 week ago
Cape Town, South Africa ThinnPro Consulting cc Full time**Customer Success Agent - Job Spec** **--------------------** **Title: Customer Success Agent** **Team: Customer Experience** **Reporting To: Head of Customer Success** **--------------------** **Overview** Customer success management is at the heart of our operations team. Our core function is to onboard our customers efficiently and quickly while...
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Customer Success Manager
7 days ago
Cape Town, South Africa Content+Cloud Full timeDo you see yourself as a confident Customer Success Manager? Are you someone that leads with change? has a great love for the full 360 customer experience, results-driven and posse values that would exceed a customer's expectations? This job calls for someone who wants to see their career grow & customers succeed - and will go the extra mile to achieve...
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Head: Customer Success and Supplier Partnership
2 weeks ago
Cape Town, South Africa Rory Mackie & Associates Full time**About the position**: Our client is a fast growing School Payments Business on a mission, to make school payments quick and simple for both the schools and their parents. Hundreds of schools are using their technology across South Africa. By joining our client, you will have the opportunity to be a part of their rapidly growing and proudly South African...
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Customer Success Manager, Sportsbook
4 weeks ago
Cape Town, South Africa Genius Sports Full timeOverview By bringing together next‑gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Role Summary The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen...
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Head of Student Success
2 days ago
Cape Town, South Africa Edustaff Full timeOur client partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes. As a social enterprise, the institute is also committed to levelling the...
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Social Media Specialist: Customer Engagement
18 hours ago
Cape Town, South Africa Success Stream Full timeA dynamic marketing firm in Cape Town is seeking a Social Media Representative to enhance customer engagement through social media platforms. The ideal candidate should have a Bachelor's degree in a relevant field and at least 2 years of experience in a social media role. Key responsibilities include addressing customer queries and developing marketing...