Product Owner

Own and manage the delivery of digital products and features within the organisation's platform, ensuring alignment with the strategic vision and roadmap set by the Head of Platform. The Product Owner translates high-level platform goals into actionable product initiatives, collaborating with cross-functional teams to deliver customer-focused, business-aligned solutions. This role ensures product enhancements effectively leverage platform capabilities, drive user adoption, and maintain competitive market relevance. Key Responsibilities: Support the Head of Platform in executing the platform strategy and roadmap by delivering assigned digital products and features. Manage and prioritise the product backlog to align with business requirements, customer value, and technical feasibility. Collaborate with business analysts to translate platform objectives into detailed user stories, acceptance criteria, and product requirements for development teams. Participate in agile development processes, including backlog refinement, sprint planning, daily stand-ups, and sprint reviews. Work with Development, UX/UI, Sales, Marketing, Operations, and Support teams to ensure seamless product delivery and adoption. Validate features against acceptance criteria to ensure quality and usability before release. Monitor post-release product performance using analytics and user feedback to recommend and implement improvements. Ensure product compliance with internal standards, industry regulations, and security requirements. Identify opportunities to enhance customer experience and operational efficiency by leveraging platform capabilities. Key Performance Indicators: Timely delivery of product features in line with the platform roadmap. Stakeholder satisfaction with delivered features. Post-launch product adoption and usage metrics. Achievement of business KPIs (e.g., revenue, retention, engagement). High-quality releases with low defect rates and minimal post-launch issues. Contribution to platform scalability and competitive differentiation. Qualifications & Experience: Bachelors degree in Information Technology, Computer Science, Digital Business, or a related field is advantageous. Minimum 3 years' experience as a product owner, business analyst, or in a similar digital product management role. Proven experience delivering products in a platform or SaaS environment. Strong understanding of product lifecycle management. Experience collaborating with cross-functional teams across technical, commercial, and operational areas. Systems & Proficiency: Familiarity with tools such as DevOps, PowerBI, Figma, Miro, Microsoft Teams, or similar is advantageous. Skills & Competencies: Technical & Strategic: Knowledge of system architecture, APIs, integrations, and platform scalability. Ability to translate complex business needs into clear technical requirements. Proficient in backlog grooming, roadmap planning, and feature prioritization. Familiarity with user-centric design principles, DevOps practices, and product lifecycle tools. Personal & Interpersonal: Strategic Thinking: Defines long-term product vision and adapts to evolving business needs. Collaboration: Builds trust-based relationships across departments and manages competing stakeholder interests. Analytical Mindset: Uses data and feedback to drive product decisions and platform improvements. Communication: Clearly conveys technical and non-technical concepts in written and verbal formats. Problem Solving: Proactively identifies issues and collaborates on innovative solutions. Accountability: Takes ownership of product outcomes and ensures delivery excellence. Adaptability: Thrives in fast-paced, dynamic environments with shifting priorities.