Site Administrator

1 week ago

Durban, South Africa HOMii Lifestyle (Pty) Ltd Full time

**Introduction of the Company**:
HoMii is easy and accessible, it’s a lifestyle driven by technology and wrapped in beautiful, on trend apartments. In the heart of the city, HOMii is literally where it's at. Your HOMii is more than a building. From awesome rooftops and hanging with your crew on the weekend, HOMii also offers chill and work areas to hang and collaborate. We do life together. Super close to work, banks, hospitals, shopping centers, varsities and public transport. HOMii brings your life back to the city. Book your stay, top up your utilities or invite friends for the night, our funky, easy to use App does it all. No queues to renew or request a room clean. Tap, tap, and it’s done.

**Role Description**:
To administer the front desk and daily operations of a Homii building.

**Purpose of the Job**:
To ensure that tenants of Homii accommodation have a positive customer experience with Homii, from viewing rooms, to payment, to additional facility purchases to resolving queries, complaints and maintenance requests.

**Responsibilities**:

- Welcome and attend to everyone entering the building
- Collect payments using the card system
- Recording tenants and visitors’ information on the property management system
- Compile and send daily reports to Head Office
- Communicate (verbally and in writing) with tenants regarding:

- accommodation expiry dates and renewal requirements
- issues raised and/or preventative maintenance scheduling
- payment collections
- move-out obligations
- Ensure terms and conditions of accommodation are completed as required and submitted to head office
- Keep records of all transactions during each shift, including day visitors details (payments and refunds)
- Enable appropriate access to building using biometrics and /or key cards for tenants and maintenance personnel
- Communicate available units for advertising and web site updates to the marketing department
- Perform daily floor checks of all common areas
- Check rooms before tenant moves in or moves out
- Liaise with security with regards to the OB book (daily)
- Ensure proper and full hand over to night shift
- Report faults or requirements to appropriate manager
- Distribute newsletters, pamphlets, flyers as required
- Provide feedback on competitors and conduct surveys as required
- Monitor and enforce safety in the building
- **Qualifications**:
Minimum requirement: Grade 12
- **Skills and Competencies**:
Computer literate - MS Office
Speak and write English + at least one other African language
Able to communicate (written and verbal) in English
- **Attributes and Values**:
People orientated (friendly)
Well presented (neat)
Well spoken
Honest
Punctual
Reliable
Passionate about life

**Key Accountabilities**:

- Managing Self
- Input to Property Management System
- Reporting (daily and ad-hoc)
- Communication with tenants

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