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Collections Supervisor

3 weeks ago

Cape Town, South Africa Fidelity Services Group Full time

Job Summary:
**Responsibilities**:

- Supervise a team of collections agents, providing guidance and support to ensure team performance goals are met
- Develop and implement effective collection strategies to reduce delinquency rates and increase recovery rates
- Monitor team performance, providing feedback and coaching to individual agents as needed
- Analyze collection data and trends to identify areas for improvement and implement corrective actions
- Work closely with internal departments, such as customer service and legal, to resolve customer issues and disputes
- Prepare and present reports on collection performance, including trends, forecasts, and recommendations for improvement
- Maintain compliance with all relevant regulations and company policies

Qualifications:

- Bachelor's degree in business, finance, or a related field
- 3+ years of collections experience, including at least 1 year in a supervisory role
- Strong knowledge of collection practices, regulations, and procedures
- Excellent communication and negotiation skills
- Proven ability to motivate and lead a team to achieve results
- Proficiency in Microsoft Office and collections software
- Strong analytical and problem-solving skills
- Customer-focused attitude with a commitment to providing high-quality service

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._