SAP Business Support Specialist

**Job ID**: 82651**Date Posted**: Posted 6 hours ago**Location**: Johannesburg**Job Title**: SAP BUSINESS SUPPORT SPECIALIST (NETWORKS) (1 YEAR) FTC - JOHANNESBURG - GAUTENG

1. Accountabilities & Authorities of the role

1.1. Specific - Accountabilities & Authorities

1 Maintain the Integrity of the SAP PM Work Management Process
2 Focus is on Continues improvement rather than day to day incidents
3 Train Business users and SSAs on SAP changes
4 Take accountability for the Change Process in SysAid
5 If there are problems that the SSA cannot resolve they need to assist in resolving
6 Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities
7 Analyse business requirements, interpret and capture them in a business requirements document (BRD)
8 Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals
9 Identify gaps in current global/ local business processes and ensure optimisation
10 Assists the local SAP Support Analysts (SSAs) - measure the SSAs’ effectiveness and facilitate any required training and support
11 Participate in regional governance structures
12 Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes
14 Work with the Global Access and client team to ensure process optimisation, regional “fit” and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements

1.2. Generic - Accountabilities & Authorities of the role
- KPI Measure Measure Frequency
- Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.) 100% compliance with
- ITSM processes and policies Ongoing
- Effective Service Level Management: Ensure provisioning of IM Services in accordance with agreed SLAs and report monthly on all IM services performance management that are delivered to the business. Ongoing
- Engagement Survey - Improvement Plan Values Alignment and Focus Area action plans developed for each area Ongoing
- Ensure all global and regional vendors deliver against all agreed SLA’s SLA Achievement and management Ongoing
- Ensure compliance to all IM and AGA policies and report on all matters pertaining to non-compliance Number of non-compliances raised (100%
- Compliance Target) Ongoing
- Ensure compliance to SOX, King IV and all other relevant governance requirements Number of significant (red findings) non-compliances raised (100% Compliance Target) Ongoing
- Ensure full compliance to IM PMO processes (e.g. gate reviews etc.) Non-Compliance to PMO processes raised Ongoing
- Living the AGA Values Zero Safety Incidents and Ethical breaches reported Ongoing
- Maintain good inter-departmental relationships All conflicts resolved positively Ongoing
- Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings Attendance of stakeholders and timeously close out of all actions relating to site Ongoing
- Staff development via formal training where required All agreed training completed within agreed timelines Ongoing
- Strategic roadmap agreed with requested and initiatives delivered against expectation All strategic roadmap activities created as demands and submitted for approval. Ongoing
- Timeous completion of ad hoc requests All task closures to be agreed by requester Ongoing
- Timeously update, maintain and action all items on SysAid Project Plans to be updated as per PMO governance
- Schedule to be updated as per PMO governance
- Status Reports to be updated as per PMO governance
- All projects to be baselines to be created/ updated as per PMO governance Ongoing

5. Person Specification

Qualifications Experience Legal Requirements
Relevant Technical/IT Degree or Diploma
- At least 5 years’ experience in SAP PM in similar role
- In-depth understanding of the Asset Management and Supply Chain landscape
- Experience in change management, system integration and solution design
- Global experience

Technical Competencies Leadership Competencies
- Appreciation of technology accountable for
- Knowledge of requisite processes for area of accountability Proactive
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Decisiveness
- Team player
- Self-managed and accountable