Rooms Division Manager

2 weeks ago


Franschhoek, South Africa Protea Marriott Franschhoek Hotel Full time

**Join Our Team in the Heart of Franschhoek**

Are you a dynamic and passionate hospitality professional? A vibrant upmarket hotel in the breathtaking Franschhoek Wine Valley is seeking an energetic and experienced Rooms Division Manager to lead our front office and housekeeping teams. If you thrive in a luxury environment and have a keen eye for detail, this could be the perfect opportunity for you

**Position Overview**:
**Key Responsibilities**:

- **Operational Oversight: Ensure efficient operations for room assignments, cleanliness, maintenance, and exceptional service delivery**
- **Guest Relations**: Foster a culture of excellence by ensuring guest concerns are addressed promptly and effectively
- **Staff Management**: Recruit, train, and supervise front office and housekeeping teams to maintain high service standards.
- **Financial Management**: Monitor department budgets, manage expenses, and optimize revenue.
- **Reporting**: Analyze occupancy reports and customer feedback to identify opportunities for improvement.

**Qualifications**:

- Proven experience in hotel operations, preferably in a Rooms Division role.
- Strong knowledge of maintenance practices and systems.
- Knowledge of Opera systems is advantageous
- Strong leadership, organizational, and communication skills.
- A passion for hospitality and a commitment to exceptional guest service.
- Experience with budget management and financial reporting.
- Able to work under pressure and manage shift work.
- Must reside within the Franschhoek, Stellenbosch, or Paarl area, or be willing to relocate.

Pay: R22 000,00 - R26 000,00 per month

Work Location: In person



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