Service Owner

1 week ago

Durban, South Africa Derivco Full time

Job Profile Summary:
At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry.

We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in the USA, South Africa, UK, Spain, Malta, Sweden and Australia.

To work for Derivco means you will work with cutting-edge technology., in our designer offices. Our people are brilliant., our ideas fresh and our technology is trailblazing.

You will be inspired, challenged, and stimulated every day and you will receive an extraordinary number of high-fives - rewarded for work well done. A place where you will feel as if you have found your intellectual and creative home.

**_ Sounds pretty awesome, right?_**

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.

**Job Description**:
Derivco South Africa is seeking a highly skilled and motivated **Service Owner** to be part of our dynamic team.

This role involves spearheading teams and accomplishing service goals, ensuring alignment of service strategy with portfolio objectives. Responsibilities include overseeing the vision and value realization of services, as well as agreeing upon, managing, and revising Service Level Agreements (SLAs) as necessary.

**Accountabilities**:
**Team Management**
- Directly manages cross functional / functional teams and aligns with societies/ standards across the organization (Platform)
- Focuses and guides team in accomplishing Service objectives.
- Ensures that the team members are equipped with the requisite skill set required for both current and future services by developing a training and career development plan for each team member.
- Collaboratively works with team members to set performance goals and measures.
- Facilitates mentoring and coaching.
- Facilitates change management due to changing situational/organizational/market requirements.
- Manage relevant team budgets.

**Strategic Objectives Alignment**
- Sets and achieves delivery and quality objectives.
- Strategically align service to greater organizational goals
- Understand and align with benefits realization defined in your area of delivery.

**Service Execution and Management**:

- Proactive engagement with customer for continuous improvement of Service
- Maintains appropriate service(s), product(s) and technical knowledge as well as general product group knowledge.
- Prioritization and planning of Service delivery, including implementation and management of relevant Service Level Agreements (SLA)
- Establishes and reviews processes, procedures and efficiency objectives and ensures they are followed.
- Provide transparency and proactive communication on failure points within your service.
- Consulting and advising on relevant Service area.

**Requirements**:
Type of Qualification
- Relevant Diploma/Degree

Type of Experience - Relevant Work Experience

Years of Experience - 8-10 Years

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