Service Consultant

23 hours ago

Port Elizabeth, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Health**Function**:Call Center / Contact Center**Date**:30 Aug 2024**Service Consultant - Chronic Servicing (Fixed Term Contract)**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**Key Purpose**
- Dealing with all queries related to Chronics and HIV.- Areas of responsibility may include but not limited to:
- Taking calls and dealing with Discovery queries;
- Dealing with queries from franchises, brokers & the public;
- Dealing with all queries related to Chronics and HIV
- Dealing with all queries through to resolution;
- Admin functions;
- Policy changes to the product;
- Working on Discovery Systems;
- Assisting with escalated queries from brokers and franchises.

**Personal Attributes and Skills**
- Self
- motivated and pro-active;
- Team player;
- Assertiveness and can easily adapt to change;
- Able to prioritize and work under pressure;
- Very organized, positive, and service orientated;
- Professional at all times;
- Attention to detail;
- Empathetic;
- Sensitive

**Education and Experience**
- Essential:
- Minimum 50% English, Maths / Maths Literacy or Accounting
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate;
- Contact centre consultant skill

**Employment Equity**
- The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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