Reservationist (Groups)

The Reservationist (Groups) will be responsible for:

- Making reservations and complete bookings in full for all group bookings.
- Managing all group check-in, check-out information and group payment procedures.
- Ensuring payment in the correct time frame, to ensure that there is no loss of revenue.
- Manage group enquiries, quoting on the best available rate.
- Entering all relevant information into OPERA to secure the booking.
- Confirming all reservations in writing, noting room rate, length of stay and room types and group terms and conditions.
- Adhering to the cancellation and no-show policy by informing group when reservations are made.
- To ensure VIP’s are identified and their presence communicated to all departments concerned.
- To provide an updated group reservation list on a weekly basis.
- Maintains Group Booking files and processes them efficiently and in accordance with company policies.
- Establishes a follow-up procedure for Individual Reservations, Group Reservations and Conference and Banqueting Bookings in order to obtain necessary information prior to the guests’ arrival.
**Requirements**:

- Previous experience working in reservations
- Customer-service experience
- Excellent written and verbal communication skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Computer Literacy is essential (Opera, Word and Excel)

**Job Types**: Full-time, Permanent

**Salary**: R6,000.00 - R7,000.00 per month