Spitz - Store Manager - Ermelo, Mpumalanga
4 days ago
**THE SPITZ GROUP** consists of the following brands **SPITZ, GANT, KURT GEIGER, GREEN CROSS & GX&Co**. Each of these brands add to what makes **THE SPITZ GROUP** a unique business to work for and creates career opportunities to work with some of the top premium brands in South Africa.
**Spitz**
Starting with just one store in Johannesburg's CBD back in 1968, Anthony and David Spitz kicked off SPITZ. Fast forward to today, and SPITZ has blown up, becoming the go-to spot for top-tier international brands. Talk about a glow-up
**GANT**
Blending American sportswear vibes with European chic, this brand serves up high-quality, stylish threads for both men and women. Rooted in Ivy League East Coast heritage since 1949, it's all about authenticity, innovation, and passion
**Kurt Geiger**
KURT GEIGER is the ultimate exclusive brand for shoes and apparel, known for its unique style. Our standout kicks are made from top-quality materials, perfect for those who are ready to make a statement. If you’re a guy who knows where he’s headed and wants the drip to match, KURT GEIGER's got you covered.
**Green Cross & GX&Co**
Green Cross was started in 1975 by Karl and Hildegard Zeppel. Known for its premium shoes that blend comfort, quality, and timeless style, Green Cross (now also GX&CO.) is all about creating awesome career opportunities. If you're talented and passionate, this dynamic brand is the place to be
**The Role**
To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.
**Line Manager**: Regional Manager
**Number of Direct Reports**: All Flexi timers and Permanent Staff within the store
**Job Specification**:
**Customer Centricity**
- Development a service ethic culture within the store environment
- Implementation of a customer service improvement action plan as per the mystery shopper report
- Internal & external customer relationship building
- In store coaching and on-going training of skills
**People Leadership**
- Appropriate customers centric stores staff recruited
- Performance management including meaningful IPA’s, regular one-on-ones and completed performance reviews
- Staff held accountable with recognition, reward, sanction and discipline
- Development of staff through coaching and training sessions
- Translation and communication of business objectives, policies and procedures
**Delivery of targets in turnover, profitability, visual merchandise & control**
- Daily sales tracking of each employee
- Understand income statement and manage expenses
- Track Stock availability according to customer needs
- Understand & manage in store controls
- Housekeeping and visual merchandising
**Use of key retail disciplines in management of the store**
- Understand and deliver trading density
- Deliver basket size targets
- Salary to sale ratio’s (staff planning)
**Minimum Requirements**:
- Complete Matric/Grade 12
- Tertiary Retail Qualification will be to your advantage
- Minimum 5 years’ retail experience
- Minimum of 12 - 18 months management experience
**Additional Requirements**:
- Knowledge of relevant Industrial Relations (IR) Law & initiate enquiries
- Understanding of profit and loss (income) statements
- Good understanding of the retail environment and brands
- Administration and stock management
- Stock management
- Merchandising and housekeeping
- In-Store Recruitment
Join **The Spitz Group** and enhance the customer experience with our premium brands
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