IT Senior ERP Operator

2 days ago


Durban, South Africa Feltex Full time

**Job Advert Summary**:
This role plays a key part in supporting **operational excellence** by managing system performance, coordinating issue resolution, optimising support processes, and driving continuous improvement initiatives within the ERP environment. The IT Senior ERP Operator will also serve as a key point of contact between the ERP support team, users, and management, foster a culture of teamwork and accountability, and ensure all ERP support practices align with organisational objectives and compliance requirements.

**Minimum Requirements**:

- Grade 12
- National Certificate: Information Technology: End User Computing
- National Certificate: Information Technology: Systems Support
- National Certificate: Information Technology: Technical Support

**Duties & Responsibilities**:
**Desktop (Hardware & Software)**Support**:

- Resolve IT Desktop System user's problems during extended support hours

**ERP System Support**:

- Resolve IT ERP Hardware user's problems
- Operate an enterprise server computer system

**Data availability**:

- Back-up system data to ensure live history availability
- Participate in BCP and DR tests

**Continuous Improvement**:

- Participate in Continuous Improvement drives

**Administration**:

- Conduct general IT administration (Filing, records, etc.)
- Perform 16/6 Helpdesk support
- Manage the 16/6 support team, including the schedule for staff shifts
- Operate jobs on the iSeries as directed by the Information Technology Manager
- Provide Syspro batch job operation and support of daily tasks



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