Franchise Support Coordinator

3 days ago

Midrand, South Africa Famous Brands Full time

Providing regional operations teams brand specific systems, processes, blue prints and standardized intellectual property
- Provide support to regional operations teams to ensure brand knowledge and skills transfer
- Build brand specific capability within each of the regions
- Support brand operations executive in development and maintenance of brand specific Discounted Cash Flow (DCF) models with a bias for improving profitability and efficiency
- Support brand operations executive in development and maintenance of brand specific IP, such as Ops manuals, Equipment manuals, Smalls lists etc
- Implementation of all/any Group Operations Services project related initiatives
- Support and assist in design and implement of the brand specific Standards of Operations Programs
- Support brand operations executive in testing equipment innovation, trading formats, layouts etc. In order for the brand to remain relevant and best in class
- Identify and communicate formal training needs to the training support manager with Group Operations Services
- Support and perform operational reviews and regional roadshows from time to time
- Minimum Matric
- Preferably related tertiary food service qualification.
- Minimum 5 years franchising experience in similar role - Preferred.
- Good knowledge of food service industry, preferably specific brand category.
- Financial and computer literacy
- Valid driver’s license

**Knowledge and Skills**
- Strong Communication, Organisational, Operational and People Skills
- Highly presentable
- Developed analytical and problem-solving abilities
- Great interpersonal skills
- Strong presentation skills
- Energetic self-starter
- A hands-on approach to problem solving
- Fanatical attention to detail
- Strong customer service orientation
- Willing to travel

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