Reservationist/manager On Duty

4 days ago

Free State, South Africa Hospitality and Outdoor Full time

Hospitality and Outdoor - New Vacancy - Reservationist/MOD

Private Game Reserve - Bloemfontein, Free-State

**Requirements**:

- At least 5 years in a Front Office Manager/ Reservations role in a luxury safari lodge (ESSENTIAL)
- Diploma or equivalent in Hospitality related Qualification will be beneficial
- Excellent Customer Relations
- Must be willing to help in the Front of House department
- not be office bound
- Able to be a manager on Duty when needed
- Strong Reservations Experience
- Must be able to manage the complete Res function
- Semper experience will be very beneficial
- Computer literate
- Excellent Financial Acumen
- Extremely detail oriented and organised
- Excellent communication, verbal and written
- Sound knowledge of all departments within hospitality
- Professional and well groomed
- Sales driven and guest oriented
- build relationships with clients to create loyalty
- Excellent Managerial and leadership skills
- Valid Drivers License Essential

**Responsibilities**:

- Team player with high regard for efficiency and service excellence to clients
- Excellent trouble shooting skills, constantly implementing and improving systems to streamline systems within the Front office
- Must be able to prioritize and manage tasks independently
- Must lead the staff from the front and must be very hands on, checking daily that protocol is being followed in accordance to 5* standards
- Good planning and organizational skills with the ability to multi-task
- Self-motivated, organized and disciplined work ethics
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department

Package on offer:

- R14 000 per month depending on experience
- Live in (no dependents/pets)
- Other company benefits

Starting Date: ASAP

Pay: R14 000,00 per month

Ability to commute/relocate:

- Free State, Free State: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Reservations: 5 years (preferred)

**Language**:

- English and Afrikaans (required)

Work Location: In person

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