Customer Care Officer: Cape Winelands/overberg

2 weeks ago

Worcester, South Africa Western Cape Government Full time

**Job Purpose**:
The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to manage the customer care function within the regional office. This post is based in Worcester.

**Minimum Requirements**:
An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 2 years relevant experience.

**Recommendation**:
Helpdesk / Call / On-line Certificate; Certificate in Basic Counselling or Debriefing; Experience in HR, Financial administration or Social Welfare.

**Key Performance Areas**:
Provide mechanisms and procedures for dealing with customer complaints: Develop a customer care implementation plan for the region in line with the Department implementation framework; Ensuring information is relevant and up to date with the current changes /affairs and issues within the department; Provide guidance and support to all regional personnel regarding customer care; Ensure that customer care policy and procedures are implemented within the region; Ensure optimal customer relations management; Customer Care reporting; Support client liaison personnel in service delivery team.

**Competencies**:
Knowledge of the following: Client care and information management; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Electronic information content; Relevant policies and acts; Management; Human Resources and Financial and Administration; Sound organising and planning skills; Coordination skills; Research skills; Proven computer literacy; Communication (verbal and written) skills.

**Remuneration**:
R 359 517 per annum (Salary level 8)

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing
assistance, pension-fund contributions, etc) are funded or cofunded in terms of the applicable prescripts or collective agreements.

**Notes**:
**Attachments (if applicable)**:

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