Delivery Manager

**Business Unit**:Vitality RSA**Function**:Information Technology**Date**:28 Oct 2024**Discovery - Vitality RSA Systems**

**Delivery Manager**

**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
- **About Vitality RSA Systems**
Discovery Vitality RSA Systems is a dynamic and energetic environment which encourages an ownership attitude. The environment provides innovative systems development, architecture, support and infrastructure to our internal clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our business units and other key stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
- **Key Purpose**
Acts as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.

**Areas of responsibility may include but not limited to**:
Client Relationship Management & Networking
- Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
- Understanding business requirements, business systems and process context, impact and risks
- Participating in client forums, MANCO, EXCO, planning/strategy sessions and reporting
- Acting as Consultant to the internal client
- Interfacing to other teams where required
- Interfacing to external clients, vendors where required

**Delivery and Support of Specific Applications**
- Management of activities within the SDLC (process owner)
- Participating and enabling the business Prioritisation process
- Scheduling and prioritisation of tasks and resources
- Coordinate: Build, Test, Deliver, Fix, Change Requests
- Capacity management: delegation of tasks, review of execution, and providing feedback to team members
- Resolution and prevention of issues

**Technical capacity, quality and standards**
- Ensures that the Technical Application capacity exists for a particular set of systems
- Understanding business' future requirements
- Preventing technical issues from arising by proactive management
- Produce and enable a Capacity Plan for the Application
- Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
- Making recommendations for the improvement of the SDLC, PM or ITIL processes

**Project Management of projects**
- Acting as a Project Manager for selected projects
- Delivering specific projects to produce internal or external capacity
- Management of activities within the SDLC (Acting as process owner)
- Participating and enabling the business prioritisation process
- Scheduling and prioritising tasks and resources
- Taking ownership of production issues and driving to resolution
- Adherence to Quality, Standards, SLA’s and SDLC standards

**Human Capital Management**
- Ensures that human capacity exists in the team being managed
- Driving the skills development of team members, coaching of team members for performance, and coaching on career development
- Recruitment, staff training, conflict management and creating a welcoming working environment
- Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

**Personal Attributes and Skills**
- Drives Results
- Passion for delivery and quality
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Leadership Skills
- Strategic Agility
- Manages complexity
- Balances Stakeholders

**Education and Experience**
**Education**:

- Matric
- Tertiary degree (B. Engineer, BCom, BSc)

**Experience**:

- 3 to 5 years’ experience in software development for large commercial entities and demonstrated leadership capabilities.
- Must have managed a software development team.
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we activ