Senior Technical Support Consultant- Istore Pavilion
4 days ago
To ensure iStores provide customers with a professional and quality level of support service. This includes: first Line support, warranty repairs, data transfer, troubleshooting, third party product connections and configuration.
**Qualification**:
- Minimum - Matric
- Tertiary relevant qualification preferred
- Latest Apple certification obtained SEED and ASTO up to date
**Experience**:
- 1+ year working as a Technical Support Consultant in the iStore
**Responsibilities**:
- Ensure all processes are followed
- Responsible for level of customer service of team and desk
- Systems management
- Theft loss and stock control
- Training and development of technical team and sales team on technical issues
- People management
**Personal Attributes**:
- Attention to detail
- Communication
- Technical and professional know how
- Flexibility
- Discipline approach to work
- Efficiency and effectiveness
- Proactively identifies risk
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