Assistant Restaurant Manager
1 week ago
**Position**: Assistant Restaurant Manager
**Location**: North Beach Lifestyle, Durban
**Reports to**: Restaurant Manager
**Role Purpose**:
To support the Restaurant Manager in the day-to-day operations of North Beach Lifestyle, ensuring exceptional customer service, smooth team operations, compliance with health & safety standards, and achievement of financial and operational goals.
**Key Responsibilities**:
- Assist the Restaurant Manager in overseeing daily front-of-house (FOH) and back-of-house (BOH) operations.
- Supervise, train, and motivate staff to deliver excellent customer experiences.
- Handle customer queries, complaints, and feedback in a professional manner.
- Support stock control, ordering, and inventory management processes.
- Monitor food safety, hygiene, and quality standards in line with regulatory compliance.
- Ensure all operational policies and procedures are adhered to.
- Oversee staff scheduling, payroll inputs, and attendance monitoring.
- Assist with daily cash-up, financial reporting, and cost control.
- Support marketing initiatives, promotions, and events.
- Act as Manager-on-Duty in the absence of the Restaurant Manager.
**Skills & Competencies**:
- Strong leadership and people management skills.
- Excellent customer service and communication skills.
- Ability to work under pressure in a fast-paced hospitality environment.
- Strong organizational and problem-solving skills.
- Basic financial acumen and knowledge of restaurant systems (POS, stock control software).
**Qualifications & Experience**:
- Diploma/Certificate in Hospitality Management (preferred).
- 3+ years’ experience in a supervisory or managerial role in the restaurant/hospitality sector.
- Knowledge of food safety regulations
- Flexible to work shifts, weekends, and public holidays.
Work Location: In person
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