Costumer Service Training Facilitator

2 weeks ago


Roodepoort, South Africa Isicebi Consulting Full time

Plan, coordinate, implement, and conduct a comprehensive training program for staff. Training components will be geared toward new hires, existing staff, and individuals who seek one-on-one assistance.
Develop, implement, and modify training program to include customer service etiquette, communication skills, listening skills, de-escalation skills, and call center policies and procedures.
Report individuals' progress and identify additional training needs.
Conduct training on product releases, support tools, processes, and policy updates.
Silent monitoring of new employees during training period.

**Job Types**: Part-time, Casual

Expected hours: 8 - 16 per week

Application Deadline: 2025/01/25
Expected Start Date: 2025/02/01



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