Underwriter: Digital Distribution

2 weeks ago

Sandton, South Africa Sanlam Full time

**What will you do?**
- We have an exciting opportunity for a Underwriter: DD at SHA Risk Specialist.**What will make you successful in this role?**

**Underwriting (Core)**
- Quoting and dealing with queries from brokers on any referrals that arise out of the digital platform.
- Managing administrative processes and accounts issues arising out of the use of the system.
- Dealing with frequently asked questions.
- Providing guidance to users (brokers) on the use of the system.
- Building and managing profitable portfolios with the Pocket Underwriter system.

**Marketing and sales**
- Calling on brokers with a view to discussing the range of digital products available through SHA.
- Conducting presentations to brokers to deal with:

- The benefits of the range of digital products
- The differences between standard and digital products
- Driving sales through the Pocket Underwriter.

**Events and Training**:

- Training of brokers on the use of Evolution and EVO PI on the Pocket Underwriter.
- Training of brokers on specialist covers

**Digital Client Liaison**:

- Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
- Provision of telephonic backup and answering services to the digital distribution division.
- Manage broker queries on the usage of the Pocket Underwriter
- Handle credit control queries and errors
- Assist with the administrative process of moving risks into the digital platform
- Continuously monitor quality and accuracy of the documents and KIT records produced by the system
- Participating in ongoing system testing

**Qualifications & Experience**
- Minimum 3 years’ experience in the insurance industry.
- 3+ years of Underwriting experience or relevant professional liability experience.
- Added experience with Liability, D&O, and A&H will be beneficial but not totally necessary as training will be provided
- Matric
- Appropriate tertiary qualification a preference
- RE 5 & FAIS Compliant preferred.

**Competencies and skills**
- Administrative Skills
- Attention to Detail
- Client Orientation
- Communication Skills
- Initiative
- Teamwork
- Comfortable with social media
- Self-starting
- Strong sales and presentation skills
- Solid broker relationships

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