Carer Supervisor

Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages situated in prime locations across the Western Cape.

Are you passionate about providing exceptional care and ready to lead a dedicated team?

We are seeking a **Carer Supervisor **to join our prestigious healthcare team at our facility within the Southern Suburbs.

**Duties and Responsibilities**:

- Lead,supervise and inspire our Carer Team to deliver outstanding physical, social, and emotional support to all residents/patients.
- Support and guide the team to achieve daily performance goals.
- Ensure adherence to policies and procedures
- Provide training to both new and current staff
- Identify training needs within the department
- Ensures that internal procedural training plan is up to date
- Oversee smooth and efficient daily operations.
- Ensure staff are presentable and well groomed at all times, this would include ensuring staff are wearing correct uniforms
- Plan and prepare employee work schedules for every day operations according to patient/resident care plans
- Ensure that records of carer tasks completed are up to date and readily available
- Assist with the weekly checklist of the patient bells and panic buttons
- Conduct daily morning briefings to discuss workflow, staff allocation, communicate expectations and to address any arising matters
- Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
- Respond promptly to emergency situations, providing guidance and support to the team.
- Engage with carer staff to address performance and personnel related matters
- Conduct quality checks to maintain a supportive environment for residents/patients.
- Report concerns to management and assist with department administration.
- Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.
- Assist the manager with staff probation meetings
- Assist manager in evaluating employee performance and recommend personnel actions such as promotions, transfers and disciplinary actions.
- Orientate new staff members to the role and facility

**What We’re Looking For**:
**Education**:

- Grade 12
- Carer training is advantageous.

**Experience**:

- Proven experience in a supervisory role
- Experience within a hospital or clinical setting would be advantageous
- Precise and reliable reporting

**Skills and Attributes**:

- Exceptional leadership and managerial abilities
- Highly skilled in time management and organization
- Effective task prioritization and management
- Strong conflict resolution capabilities
- Competence in guiding and supporting team members
- Adaptable and flexible in various situations
- Demonstrates responsibility and accountability
- Excellent critical thinking and problem-solving abilities
- Willingness to engage directly with residents as needed
- Ability to motivate and inspire team members
- Skilled in managing departmental matters with strict confidentiality
- Accurate adherence to instructions and protocols
- Outstanding interpersonal skills
- Proficient in computer use
- Professional demeanour and etiquette
- Ability to perform well under pressure

**Additional Requirements**:

- Clear health, criminal, and credit records.
- Contactable references.

**Working Hours**:

- Monday to Friday, 07:00 to 17:00, with occasional weekend and public holiday shifts as operationally required.
- Flexibility to attend to the night shift when required to complete tasks such as probation reviews, training, disciplinary matters etc.

**Compensation**:

- The salary on offer is from R 18, 000 Cost to Company per month. The amount offered will be dependent on qualifications, experience, and other market-related factors.

Transform your career and make a difference in residents' lives with Faircape Health