Dealer Sales Manager

5 days ago

Springs, South Africa Badger Holdings Full time

**Main Job Tasks and Key responsibilities**
- Keeping track of the daily activities and performance of the sales team
- Motivating, coaching and leading the sales team to achieve sales targets and other KPI’S
- Ensure sales team have the necessary resources to perform their daily duties
- Evaluate performance of individuals in the team and create/follow up on PRP for individuals in the team.
- Setting sales targets and key performance indicators of the individuals in the team.
- Take disciplinary actions for his/her team members where necessary
- Assist and lead other teams in absence of another assistant manager from other teams.
- Monitoring, maintaining and reporting on all specified KPI’s for individuals within the team and corrective action for any potential individuals who are not on track or behind their required benchmarks and targets
- Compile weekly reports on the team’s performance and corrective action if needed
- Set schedule for overtime for the team(public holidays, lunch breaks and Saturdays)
- Understand and drive company values, vision and culture in his/her team or business overall.
- On-boarding of new call Center agents
- Oversee and ensure conflict resolution between associates and customers
- Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks
- Managing day-to-day responsibilities, overseeing staff, and providing stable leadership to the department
- Respond to and resolve customer complaints where needed

**Requirements**:

- Must be able to adapt to change quickly
- Must be able to coach and be able to influence individuals.
- Must be passionate, disciplined, Persistent, Accountable and be able work well with others.
- Leadership skills
- Computer literacy (Microsoft word, Excel, Outlook, etc.)
- Insurance/Broker/Sales/Underwriting background.
- Minimum of 12 months’ work experience in sales.
- Management Skills; Leadership; Motivational Skills; Effective Communication Skills; Presentation skills.

**Qualifications**:

- Business Administration or relevant field would be an advantage
- RE Compliant

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