Customer Service Agent

7 days ago

Roodepoort, South Africa WNS Global Services Full time

**Company Description**
WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.
- Provide a reliable and trustworthy customer service
- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organisation.
- Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards, policies and procedures.

**Qualifications**
- Minimum requirement Grade 12
- Minimum of 6-12 months customer service experience
- Minimum of 6 - 12 months call centre experience

**Additional Information** Required Skills**:

- Computer literacy
- Neutral accent with excellent verbal and written in Dutch and English

**Competencies**:

- Customer orientation
- Results Driven
- Quality focus
- Planning, organizing and prioritizing
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Conflict resolution
- Empathetic

  • X3 Customer Service Agents

    7 days ago

    Roodepoort, South Africa Tych Business Solutions Full time

    We are looking for proficient, driven and motivated individuals to join their team in head office as Customer Service Agents. The successful individual will be based at our Head Office in Roodepoort. **Duties**: - Maintain up-to-date knowledge of developments and trends in the Betting Industry; - Improve performance by raising efficiency via innovative...

  • Customer Service Representative

    7 days ago

    Roodepoort, South Africa Link Up Solutions Full time

    , permanent Position: Customer Service Representative Job Description: We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services....

  • Customer Service Representative

    7 days ago

    Roodepoort, Gauteng, South Africa Link Up Solutions Full time

    , permanent Position: Customer Service Representative Job Description: We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services....

  • Remote Customer Excellence Team Lead — Johannesburg

    2 weeks ago

    Roodepoort, South Africa Brsk Full time

    A customer service company is seeking a Customer Excellence Team Leader to lead and inspire a team towards exceptional service. Key responsibilities include mentoring agents, managing customer queries, and ensuring operational efficiency. Candidates should have proven leadership experience in customer service, strong communication skills, and a drive for...

  • Agent - Real Time Monitoring.customer Operations

    2 weeks ago

    Roodepoort, South Africa MTN Full time

    **Mission**: The mission of the Real-Time Agent (RTA) is to ensure the seamless operation of the call centre through constant monitoring of systems and interactions. The RTA promptly identifies and addresses issues, provides accurate reports to stakeholders, and collaborates with relevant teams to maintain optimal service levels and customer satisfaction.

  • Customer Service Clerk

    2 days ago

    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    **Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...

  • Cashier and Customer Service Assistant

    2 weeks ago

    Roodepoort, South Africa Specialist Confectionery Full time

    We are a specialty confectionery and we have open positions for a cashier / customer service position in our upcoming Cosmo City Mall Branch - Serve confectionery products to customers - Process sales transactions - Take event cake orders from customers - Prepare and pack confectionery products - Handle customer issues **Requirements**: - 2 Years previous...

  • Customer Service Representative

    2 weeks ago

    Roodepoort, Gauteng, South Africa Boyd Group Services Full time US$17 - US$20

    Company: Gerber Collision & GlassWELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Customer Service Advisor

    1 week ago

    Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: 022589- **Listing status**: Online- **Position summary***Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes - **About our company**- Clicks Group - **Introduction**- We are looking to recruit a Customer...

  • Mobile Solutions Trade Agent

    1 week ago

    Roodepoort, South Africa Vector Logistics Full time

    Mobile Solutions Trade Agent Join to apply for the Mobile Solutions Trade Agent role at Vector Logistics. Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. Permanent VC Roodepoort But we are also more than that. We are people serving...