Case Manager/care Coordinator

**THE JOB AT A GLANCE**

To Coordinate the delivery of clinical rehabilitation service: physical therapy, occupational therapy, speech therapy and other necessary treatments. Serve as a liaison between the various functions in the Welkom Facility: Nursing care, hospital admission team, the various rehabilitation professionals (onsite and the sessional ones) and Operations to ensure effective communication and care continuity. Focal point for
- rehab patients, families and employers at the Welkom Facility.

**WHAT WILL YOU DO?**

**Rehabilitation Tasks**

In sub
- acute hospital:

- Liaison between Rehab case managers within RMA and the Welkom admission team and therapists
- Coordinate medical documents nursing and rehabilitation teams
- Assist with discharge planning sub-acute unit / home discharge
- Coordinator of initial planning meeting (IPM), family meeting and discharge meetings therapy professionals
- Evaluate quality of rehabilitation care
- Be able to authorize treatments when required for rehabilitation for medical invoice payments
- Provide rehabilitation plans and report for each case
- Plan and coordinate discharge plan MDT as well as operator (admission/ administration team)
- Coordinate transitioning to Vocational Rehabilitation/ re-skilling programs
- Coordinate social reintegration such as caregiver training/ home adaptation/ equipment authorization.

**Social Re-integration Pillar Tasks**
- Coordinate psychosocial support with relevant MSPs for intervention
- Coordinate all activities related to “independent living”: home adaptation, return to adaptive sport/ recreational tasks. Assess adaptive equipment and authorize. Link employee to relevant recreational organizations. Coordinate return to driving and engage relevant service providers/ agencies.

Home adaptations/ Care Facility admission:

- Coordinate Social Worker/OT/PT for home evaluation and report
- in SA and SADC
- Coordinate home adaptation process such as finalization of claim (internal RMA liaison), coordinate funding of construction for recommended adaptations, liaison with employer. Track and report home adaptation success
- Assess suitability for long-term placement, where worker is severely impaired/ no caregiver. Coordinate placement options.

**Patient and Family Communication**
- Centre of communication between patients and their families about the rehabilitation process, expected outcomes, and home care strategies
- Ensure that patients and families are informed about available resources and support services.

**Discharge Planning**
- Develop and implement discharge plans that ensure a smooth transition from the hospital to home or next care setting (for Voc reskilling for instance or step-down care)
- Coordinate with Rehab case managers in Parktown and outpatient rehabilitation facilities to arrange post-discharge care.

**Quality Assurance and Improvement**
- Monitor and evaluate the quality and effectiveness of rehabilitation services
- Ensure accurate and timely documentation of patient assessments, care plans, progress notes, and other relevant information
- Ensure compliance with all regulatory requirements, hospital policies, and best practice standards
- Participate in quality improvement initiatives to enhance patient outcomes and service delivery. Coordinate teams for this

**Reporting Tasks**

Internal
- Daily record keeping on the tracking platform with Rehab Case managers in Parktown
- Tracking sub-acute (wound) care and rehabilitation care and providing dashboard
- Monthly reports, to Rehabilitation manager
- Interdependent team: PMP, CCA, HUM, Rehab case managers and Operations at Welkom.

External
- Employer: rehab report with individual case management plan, interpretation, and relay RTW possibility
- Sessional Medical professionals
- Families
- Referral institutions
- MSP: authorization/ repudiation of rehab treatment/ equipment.

Service Providers:

- Vocational Re-skilling SP, NGOs.

**Customer / Stakeholders**
- Establishes relationships with, meets or renders services to on a regular basis
- Responsible for customer service: surveys and reporting for continuous improvements.

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Our commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE?**
- Physiotherapy, Occupational Therapy, Social Work, and Nursing Degree
- Post Graduate diploma in Vocational rehabilitation (Advantageous)
- HPCSA /SANC/ Health care body registration
- 3 - 4 years of clinical experience in a rehabilitation setting with a deep understanding of Rehab processes and patient care
- 3 - 4 years’ experience in Rehabilitation/Disability case management/Return to work program
- Clini