Operations Specialist: Digital Enablement

24 hours ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Leads the implementation of the strategic digtial roadmap of specific single business roadmap across multiple channels. Delivers complex, large scale digital products thorught the intergration and optimisation of the internal value chain but limited to a single roadmap.

**Job Description**:

- Accountable to deliver specific end to end features or projects. Will engage with various stakeholders and functional areas to achieve the project delivery of the end to end
- Creates and delivers a service quality and optimises the operational metrics for the self-service channels. This includes maximising the outcomes for the project deliverables.
- Accountable to ensure the adherence to standards and best practices in delivering the outcomes. Schedules customer reviews and uses data and key pain points to articulate further improvement opportunities.
- Delivers the commercial outcomes of a specific feature and makes recommendations to improve commercial and operational outcomes. Uses data insights to indentify opportunities and make recommendations for investment.
- Participates in continuous improvement projects and is a key member assigned to specific outcomes to continuously improve the outcomes to continuously improve the functional profession chapter. Stays in touch and continuously learns the emerging trends in digital and digital product ownership.
- Participates in innovation solutioning and provides input into problem solving. Contributes by providing alternatives and differring view points. Accountable to deliver implemented innovation experiments, design the testing systems and gather experimental data for decision making.
- Works with functional specialist to deliver specific product and project outcomes. Contributes towards a culture of continuous improvement.
Ensures adherence too various standards and protocols. Takes end to end accountability to deliver specifc business metrics for the digtial and self-service assets under direct control.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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