Senior Production and Quality Assurance Coordinator

**Purpose of the job**:Oversees and drives quality assurance initiatives to ensure the highest standards of product or service quality. This role involves developing and implementing quality management systems, leading internal audits, and fostering a culture of continuous improvement within the organisation.

**Required outputs: Functional**
- Develop and implement quality management systems, processes, techniques and tools for manufacturing and internal logistics operations in accordance with industry best practices and regulatory requirements
- Ongoing innovation and improvement of processes to meet customer needs and business tactics
- Observes regular audits and assessments to identify areas for improvement and ensure compliance with quality standards
- Provides management reports for strategic decision making
- Observe and ensure compliance with governance and established policies, systems, procedures and practices
- Observes and ensures internal audits to evaluate adherence to quality standards and regulations are conducted
- Prepare and present audit reports, including findings and recommendations for improvement
- Ensure compliance with relevant industry certifications and regulations
- Evaluate effectiveness of the quality management system by conducting quality system audits with respect to implementation, maintenance, improvement and auditing of the quality management system rooted in ISO 9001
- Ensure compliance with Safety, Health and Environment standards
- Observe and ensure compliance with governance and established policies, systems, procedures and practices
- Maintain a framework of measurements that support early problem detection
- Analyse data and identify trends to develop and implement corrective and preventive actions
- Provide quality assurance support and advisory
- Work closely with research and development, production, and supply chain teams to ensure quality standards are met throughout the product lifecycle
- Participate in project meetings and provide input on quality considerations
- Identify and implement opportunities for continuous improvement in quality management systems and processes
- Maintain contact and build good working relations with all functions to facilitate continuous improvement of the quality management system (QMS)
- Develop and deliver training programs on quality management systems and processes to employees and key stakeholders
- Stay abreast of industry best practices and regulatory changes in quality management, share best practice with all key stakeholders
- Manage and report on key performance indicators (KPIs) related to quality
- Ensure governance related to processes are in place and shared with stakeholders
- Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognises and rewards the contribution of others; listens, consults others, and communicates proactively; supports and cares for others; develops and openly communicates self-insight

**Qualifications & Experience**:

- B Engineering / Honours in Chemistry or any related
- Minimum of 5 years of experience in quality management in a manufacturing, logistics & customer environment
- Knowledge of ISO 9001 and quality tools and techniques
- Internal & Lead Auditor Certification (ISO 9001)
- Appropriate ISO Quality qualification and accreditation or quality engineering background
- Proven track record of implementing, maintaining, and improving Quality management in a manufacturing environment.
- Knowledge and use of Operational Excellence tools, processes and systems will be an advantage
- Proven capabilities in ISO9001 maintenance & certification
- High proficiency in the use of problem-solving tools with proven ability to lead and investigate internal & external complaints and / or develop opportunity business cases to improve quality
- Any other relevant technology degree will be added as an essential advantage
- Postgraduate qualification (advantageous)
- 6 - 8 years relevant experience
- Communication and report writing skills

**Personal attributes**
- Attention to Detail
- Stakeholder Management
- Analytical Skills
- Ability to communicate effectively
- Innovative
- Problem solver
- Team player
- Planning and Organising
- Risk Assessment
- Formulating Strategies and Concepts