Service Ambassador

1 week ago

Table Bay, South Africa Virgin Active Full time

**Your purpose**
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

**Your Duties & Responsibilities**

**A. Conducting Front of House Duties**
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures

**B. Engaging with Members**
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member need

**C. Retain members**
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention

**D. Delivering the Member Floor Experience**
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor

**E. Participating in Ongoing Training & Self-Development**
- Meet the expected requirements of learning programmes

**Job Type**: Part-time

Expected hours: No less than 22.5 per week

Ability to commute/relocate:

- Table Bay, Western Cape: Reliably commute or planning to relocate before starting work (required)

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