Junior Adjudicator

3 days ago

Pretoria, South Africa FAIS Ombud Full time

**Job Purpose**

To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.

**Key Performance Areas**:

- Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
- Consider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.
- Provide high-quality written recommendations with reasons for the complaint outcomes.
- Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.
- Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
- Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
- Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of the FAIS Ombud.
- Manage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.
- Various other official duties as may be determined from time to time by the FAIS Ombud.

**Other Key Competencies**:

- Understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates.
- Committed to achieving predetermined performance objectives and working within a high-performance team.
- Ability to mediate/conciliate complaints received from consumers of financial services.
- Appreciation for public service and alternative dispute resolution.
- Demonstrate an aptitude for customer service and conflict management.
- Ability to conduct legal research.
- Ability to operate a personal computer and proficient in the use of the MS Office suite of products.
- Matric certificate.
- The minimum qualification should be an LLB or BCom Degree or a relevant NQF Level 7 FSCA-approved degree.
- A Post Graduate Diploma in Financial Planning will be an added advantage.
- A minimum of 2 years of financial services experience in complaints management.
- An understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates and an understanding of the FAIS Act, 37 of 2002, and the subordinate legislation.
- Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation.
- An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act.
- Background in Short and Long-Term Insurance, Financial Planning, and Dispute Resolution.
- Market Conduct, FAIS Regulatory Compliance, Pension Funds.
- Fluent in speaking and writing in English and one of the other official languages.
- Sound writing skills with the ability to express complex concepts.
- Knowledge of the Microsoft CRM Programme (or similar) will be an advantage.

FAIS OMBUD is an equal opportunity employer, committed to the principles contained in its Employment Equity Policy.

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