Customer Experience Administrator

1 week ago

Midrand, South Africa ikeja Full time

Hey We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). We exist to remove the financial barrier to true unlimited internet access for those in the townships of South Africa while providing the absolute best customer service and experience possible.

Ikeja has a culture of innovation, urgency, frugality, and perfection and is led by founders who are relentless in creating a company that dominates the segment and controls the township connectivity ecosystem. We’re looking for people who are inspired by this mission and can help us achieve it.

ikeja Wireless PTY (LTD) is looking for technicians to join our team, as we embark on the expansion of our network throughout South Africa.

In taking on this role, you will be joining a talented and passionate team who are intrinsically motivated by the fact that we are a fast-growing internet startup that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

**The role**

This role will encompass (including but not limited to) the following tasks:
**_Call Centre:_**
Work under the Head of Customer Engagement and The Regional Operational Manager to
ensure the client is delighted at every relevant stage of their journey.
Commit to achieving the goals, targets and KPIs set out by management
Call clients: scheduling of jobs and general client queries
Uphold our internal standard when it comes to telephone etiquette, remaining professional
at all times when interacting with customers
**_Admin:_**
Work through summaries and clear out any backlogs
Maintaining and updating relevant information for sales, installs and maintenance
Creation of job cards on M-files or relevant system AND Creation of new client accounts
Capturing sign-up forms and/or contracts (admin or sales)
Inputting client details into Admin or other relevant platforms
Identify any operational flaws and establish/ improve processes and overall efficiency
**_Collaboration:_**
Act as a touchpoint for various stakeholders; namely: all Team Managers, Field Team
Leaders, Area Managers, the Sales Team (internal and external) and Regional Manager
Interface with the Customer Engagement team and the NOC team as and when required
Liaise with Internal and external field team sales agents to streamline the client journey
Assist with debt collection, phoning
Contribute to the evolution of the role over time
Fully live out the ikeja values and drive the ikeja culture across the business

**Requirements**:

- Matric
- 2- 3 years experience working in a call centre environment
- Live in a community that ikeja serves

  • Customer Experience Administrator

    1 week ago

    Midrand, South Africa ikeja Full time

    Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while...

  • Customer Experience Advisor

    4 days ago

    Midrand, South Africa FirstRand Full time

    Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice Hello Future Customer Experience Advisor Welcome to WesBank,...

  • Customer Experience Manager

    4 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Operations Manager **Varsity College **is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Customer Experience Support

    55 minutes ago

    Midrand, South Africa Lovisa Full time

    **Lovisa is fast-fashion Retail** **Lovisa is global, and its growth is infectiously energetic** Are you a wonderful communicator? Someone who can put people at ease because of your naturally patient and attentive character. Easily phrase a conversation positively at all times. Calm, goal-oriented and can handle surprises, coupled with excellent product...

  • Customer Satisfaction Administrator

    2 days ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations. This position is responsible for gathering, analysing, and reporting customer satisfaction data, and working closely with IT service management teams to implement...

  • Customer Satisfaction Administrator

    2 weeks ago

    Midrand, Gauteng, South Africa Nexio Full time R350 000 - R550 000 per year

    ROLE PURPOSE The Customer Satisfaction Administrator plays a crucial role within the ITIL framework, ensuring that the organisation's IT services meet or exceed customer expectations. This position is responsible for gathering, analysing, and reporting customer satisfaction data, and working closely with IT service management teams to implement improvements...

  • Customer Satisfaction Administrator

    56 minutes ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of...

  • Customer Support

    1 week ago

    Midrand, South Africa RJPersonnel Full time

    2years We currently have a vacancy for an experienced Customer Care & Spare Parts Administrator. The position is based in Midrand at a National Leading Car Dealer. - Processing of customer complaints - Ensure that calls are answered to defined company standards - Processing and follow up on customer spare part orders - Processing and follow up on estimate...

  • Sr Customer Experience Representative

    2 days ago

    Midrand, South Africa Firmenich Full time

    Customer Care Representative **Location**: Midrand, South Africa **Key Responsibilities**: To coordinate daily Supply Chain (regular and exceptional) activities between customers and Firmenich To understand customers Supply Chain model and propose continuous improvement. Provide support to Commercial and Supply Chain Projects. Follow up and coordinate with...

  • Senior Retail Leader: Operations

    2 weeks ago

    Midrand, South Africa ARCS Full time

    A leading retailer located in Gauteng, Midrand is seeking an experienced Retail Manager with over 10 years in retail management, ideally in a large-format store. The ideal candidate will have exceptional leadership skills, a strong grasp of retail operations, and proficiency in retail systems. A matric is required, with further qualifications in Retail...