Hire Stock Auditor

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description

CHEP is currently seeking a Hire Stock Auditor to join the team. The position will be based in the Western Cape on a Hybrid working model. In this role you will form part of a team reporting to the Asset Recovery & Audit Supervisor.

You will be entrusted to ensure proper management and control of CHEP assets by physical counting and auditing the stock levels and controls of CHEP products at customers through Hire Stock Audits.

In addition, you will provide both office based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.

Major/Key Accountabilities

Customer telephonic / Electronic Contact:
Setting up appointments with customers and assisting with various account related queries

E-mail correspondences to customers and the Management in accordance with the Hire Stock Audit Process.

Customer Contact:
Make routine calls as allocated by the BM/CRM/Supervisor to customer sites to assist with and verify stock recons and agree the surplus/loss result.

Ensure that any issues discovered at a call requiring management attention are escalated to the customer manager and BM.

Conduct exceptional and unplanned calls when required by customers to assist in any matters relating to the stock audit process.

Responsible for query / problem resolution by:
Ensuring all queries allocated by the CCT Supervisor are resolved in accordance with the business rules within the agreed time period.

Ensuring queries assigned are followed through to their resolution and that the Salesforce system is annotated accordingly.

Escalating problems to the relevant CCS/BM’s/CRM’s as required to seek resolution of conflict situations.

Notifying the relevant customers that queries have been resolved.

Responsible for attending to tasks assigned by the Management including for example:
Customer training and assisting and/or act as backup for CHEP Systems trainers and CCT.

Assisting with client reconciliations

Running and printing reports

Collecting and consolidating information required for national co-ordination of client groups.

Salesforce Responsibilities:
To ensure that all cases allocated in Salesforce are resolved in accordance with the business rules and within the agreed time frame.

To record client queries and/or problems and to assign these to the correct recipient to enable resolution.

To escalate audit results/problems to the relevant BM/CRM as required for further action.

To provide feedback to clients regarding the resolution process of each query and/or problem and to verify with clients that issues raised by them are resolved to their satisfaction.

myCHEP Responsibilities

Assist with Staff and Customer myCHEP training when required.

Ensure that full knowledge is gained to provide telephone and or customer site backup for all customer related queries.

Running, Analysing and understanding all reports.

Customer Control System Audits:Do an in-depth Customer Control System Audit at Customer’s site by:
Analysing all aspects of the customer account, i.e. average volumes on hire, client holding periods, THAN capture efficiency, stock counts, reconciliations, etc.

Present the findings of the Management, to the customer and Business Manager

Offer solutions to problems identified whereby reducing CHEP equipment costs from pallet losses and breakages.

Offer assistance/training in implementing recommended changes.

Responsible for pre call planning before conducting Stock Audit calls by:
Reviewing past contact reports and other correspondence

Running Salesforce reports for all activities completed and outstanding since last visit.

Check customer recon to ensure that it is in balance and that there are no outstanding queries before physical audit.

If there are queries raise activity to CCT to clear recon queries

Check client contacts and master file details are correct.

Responsible for Physical Stock count of CHEP equipment by:
Arranging stock cou