Relationship Manager Assistant

1 week ago

Nelspruit, South Africa Afgri Full time

Process all administrative functions relating to underwriting and claims in a timely and correct manner

**MINIMUM REQUIREMENTS**
- Grade 12
- FAIS accreditation (Level RE 5)
- FSCA recognised qualification
- 5 years in the short-term insurance industry

**KEY PERFORMANCE AREAS**

**Underwriting and Client Servicing**
- Process amendments to existing policies and capture new policies accurately.
- Ensure clients understand policy terms and coverage in line with regulations.
- Negotiate policy terms and premiums with insurers and prepare quotations.
- Administer premium collections and debit order returns.

**Claims Administration**
- Manage the end-to-end claims process, ensuring timely settlements.
- Provide regular updates to clients and Relationship Managers
- Maintain accurate claims records and compliance with FAIS and FSB regulations.

**Reporting and Compliance**
- Assist in preparing weekly, monthly, and quarterly reports.
- Ensure adherence to statutory disclosures and regulatory requirements.
- Report and document client complaints related to claims and underwriting.

**Budget and Expense Management**
- Monitor and manage expenses within budget without compromising service.
- Implement cost-saving initiatives such as a paperless environment.

**Business Development and Client Acquisition**
- Support Relationship Managers in identifying and securing new business.
- Evaluate and present insurance quotations to prospective clients.
- Drive growth of the existing client portfolio to meet business targets.

**Training and Development**
- Stay up to date with FAIS and FSB regulations and engage in continuous professional development in the short-term insurance market.

**General Support and Ad Hoc Duties**
- Provide backup support to Relationship Managers when required.
- Participate in branch activities, meetings, and marketing initiatives.
- Contribute to business innovation and process improvements.

**TECHNICAL KNOWLEDGE/ COMPETENCIES**
- Cardinal broker system
- Negotiation skills
- Computer literacy (MS Office)
- Excellent verbal and written communication skills
- Proficiency in English and Afrikaans will be an advantage

**BEHAVIOURAL COMPETENCIES**
- Stress management
- Integrity and reliable
- Result orientated
- Accuracy and attention to detail
- Interpersonal, sensitivity and training skills
- Self-starter
- Team player and able to work independently
- Problem analysis
- Self-development

**Closing Date: 25 February 2025**
- A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner._

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