Franchise Operations Area Manager

**JOB PROFILE**

1. **JOB TITLE** Franchise Operations Manager

**2. LOCATION **JHB

**PURPOSE STATEMENT**

To grow, develop and enhance the Brand’s presence through servicing of the existing Franchise network and ensure operational integrity within the region

**MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION**

❊ Engage with individual franchisees and resolve escalated matters as required or escalate appropriately with documentation

❊ Lead Operations support and measurement of operations campaign drivers vs minimum brand requirements

❊ Manage team to Identify Regional training needs and provide feedback to the Regional Training
Managers. Ensure support and compliance of Regional training and Ops workshops and courses

❊ Manage team to Drive Regional participation in locality marketing initiatives to support national campaigns

❊ Consult with a view to identify and grow key multiple operators within the Region in accordance with the
Group’s expansion criteria

❊ Ensure execution of KPI’s by working proactively when delivering and updating on key KPI’s in regards to
Franchise Agreements, Leases, Franchise Intelligence system integrity, overall service to the Franchisee network within their respective brand

❊ Conduct regular trade visits with the team of Franchise Managers, ensuring a minimum of one visit per restaurant, per quarter across the entire region

❊ Co-coordinate Regional Franchisee meetings hosted in the regions and take accountability for meetings

❊ Provide structured monthly reports to the immediate Head of Department which are comprehensive and on time

❊ Assist and provide input into the annual business plan and budget for the region

❊ Manage, develop and lead a team of Franchise Managers via the Group’s Integrated Performance
Management tools and principles such as I-Perform and JOFE

❊ Lead cross functional workshops & coordinate team discussions.

❊ Request and release PO's, leave, & travel as required thru proper administrative guidelines

❊ Assess campaign evaluations and action follow up visits & action plans to monitor progress and ensure effective consequence management in place. Manage or escalate risk appropriately.

❊ Where applicable, ensure Barista assessments are implemented according to agreed calendar, add appropriate value and drive a consistent quality coffee experience including product, procedure and consumer journey requirements.

❊ Ensure that all information required for PD9 files is accurate and submitted by the appropriate parties in accordance with company and legislative requirements on time.

❊ Interpret all information and distribute to relevant parties in preparation for Brand Reviews

❊ Manage execution of approved brand & activity plans on the ground by each functional discipline in accordance with agreed timelines.

❊ Sign off on Monthly route plans for direct reports in advance of the next calendar month

❊ Sign off and Submit accurate Discounted Cashflow reports

❊ Submit own and sign off staff expense claims in accordance with company policy and procedure

❊ Authorize, sign off, submit, monitor and report on royalty break proposals in accordance with company

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**MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION ** policy and procedure.

❊ Provide comments for, check accuracy of and sign off individual brand monthly financial packs.

❊ Attend individual brand financial and debtors reviews, agree and execute all resultant action plans

❊ Sign off individual brand vouchers for customer complaints / sponsorships in accordance with company policy and procedure

❊ Manage own, direct and monitor team fleet card usage in accordance with company policy and procedure.

❊ Analyze restaurant customer service reports and complaints, initiate, implement and track remedial action plans

❊ Ensure the appropriate planning and efficient execution of all new restaurant openings / COH /
Relocations

❊ Manage disciplinary processes & records with HR department

❊ Manage and appraise individual team members performance in accordance with company policy and procedure

**JOB EVALUATION CRITERIA**

**EDUCATION AND EXPERIENCE**

**FORMAL EDUCATION** ❊ Qualification in hospitality management and / or business management.

❊ At least 5 years franchising management experience (preferably within

Branded Food Services)

**KNOWLEDGE AND SKILLS-**

❊ Solution-minded thinker who collaborates to drive strategy and speed. Can clearly state goals, outline strategic plans and provide the resources to deliver results

❊ Must have an excellent ability to prioritize in order to yield optimal performance in a timely manner

❊ Excellent Written, verbal, communication skills

❊ Can demonstrate excellent analytical skills by extracting meaningful insight from information, intelligence, or data about the business

❊ Track record of exercising agility by demonstrating they can respond to changes in the work