Money Market Account Manager

**Purpose of the Job**:
The purpose of the Money Market Account Manager role is to actively grow Shoprite’s Money Market business, working closely with the Senior Business Development Manager to develop and define a growth plan that expands current acquisition and sales channels, delivers innovative products and services, drives customer engagement and boosts market share. The role manages an assigned portfolio end-to-end, supporting and delivering the roadmap along with day-to-day operational priorities while collaborating and interfacing with the account management team, business stakeholders and third parties to ensure strategic and tactical alignment of financial products and services. The Money Market Account Manager is a driven, energetic and entrepreneurial individual, on top of their game in the financial services market, with a proven track record of running an end-to end business including coordinating activities across a multi-disciplinary team and driving project deliverables in partnership with business-to-business clients and technology partners.

**Job Objectives**:
New business
Building relationships with new clients to ensure a successful onboarding that supports retention.
Participating in and follow Finance’s protocols for onboarding new businesses. Provide feedback regarding congoing improvements to the onboarding processes.
Facilitating and administering the new contract set up - including the NDA sign off and Application form submission.

Management of current B2B Accounts
Invoicing, tracking payments, depositing pool floats, and doing the bulk vouchering disbursement for the account.
Generating and maintaining a success log.
Generating a redemption report (approximately 1 week after disbursement).
Reviewing and analysing the redemption rate and return business.

Operational Support and reporting
Providing beneficiary & B2B support.
Managing, allocating and closing off change requests.
Distributing the How
- To and FAQ guides.
Liaising with Marketing to design and distribute the collateral to B2B.
Managing internal campaigns from time-to-time.
Managing the Staff Card Pilot on the Money Market Account.
Supporting marketing in uploading banners onto the app.
Providing support in writing and posting Push notifications.
Adding value to new Marketing strategies, campaigns, etc.
Reporting on campaigns / B2B reporting - against daily, weekly and monthly reporting requirements

**Qualifications**:
Degree or Diploma in Business, Finance, Business Informatics, or a related field - (essential)

**Experience**:
+2 years’ experience in a business / client account, business management / business development orientated or equivalent role, with demonstrable experience managing an end-to-end business / client account in a progressive and high growth financial services environment - (essential).
Understanding of financial services offerings, value propositions, pricing, financial modelling, channels, operational processes and marketing tactics - (essential).
Experience working across a multi-disciplinary team and driving project deliverables in partnership with business-to-business clients and technology partners - (essential).
Ability to communicate business problems in simple and data backed narrative format - (essential).
Knowledgeable on different products and services provided by different market segments and brands in the retail sector - (highly preferred).

**Knowledge and Skills**:
Problem-solving skills - Explores and analyses multiple sources of information to come to rational conclusions. Solid expertise to question and challenge decisions and priorities.Makes sound decisions to influence the success of their portfolio in a competitive shopper landscape while being able to translate the investment roadmap to practical tactical execution.

Self-motivated and driven with strong integrity - take accountability for actions and mistakes.

Collaborative partnering - Build relationships both internally and externally. Open, honest, and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively.

Customer obsessed - Passionate about the customer and making customers’ lives easier. Able to place self in the customers shoes to understand their problems and develop meaningful experiences.

Adaptable and change embracive - Able to work independently and interdependently within the digital network and across functions. Able to adapt comfortably within a hyper growth organisation and industry. Comfortable with change, new ideas and innovation.

Operational efficiency - Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.

Business and commercial acumen - Proactively explores markets and opportunities and applies sound business principles and standards to drive performance an