Product Consultant

2 weeks ago

Johannesburg, South Africa Smollan Full time

**Job Summary**:
To create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.

**Key Responsibilities and Deliverables**:
**Shelf health**
- Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Effective management of demo software on all live devices
- Effective housekeeping

**Drive sells out**
- Training of store staff
- Engaging with shoppers
- Assisting and supporting of store sales staff to drive Samsung sales vs competitor sales
- Implement and maintain POP material as per client brief
- Identify need for promotions to increase sales and negotiate with store manager
- Increase forward share / floor share / shelf share of Samsung products
- Negotiate for prime positions in store
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Manage / influence stock on hand

**Effective implementation of promotions**
- Implement promotions according to head office and client requirements
- Maintain stock levels
- Maintain POP

**Effective administration**
- Complete reports timeously / accurately
- Manage assets and equipment
- Utilization of handheld devices / system to provide reports / feedback and action returns process
- Communicate execution / exceptions to relevant parties and gather feedback

**Customer service and satisfaction**
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Communication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner etc.
- Build and maintain strong working relationships with all store staff and management

**Effective self -management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
- Grade 12
- 1-2 years’ experience in Electronics field sales and marketing

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