Badging Technician

**JOB DETAILS: BADGE TECHNICIAN**
- **LOCATION**_Johannesburg_
- **WORKING HOURS**_Monday - Friday _
- **REPORTS TO**_Security Manager_

**JOB SUMMARY**:
The Badge Technician is primarily responsible for: customer service support, facilities support, phone call service and trouble ticket resolution, and access management. While operating under close supervision of the Shift Supervisor, a Badge Technician is expected to execute on a number of standard operating procedures independently to support corporate employees and affiliates on a regular basis.

Identifying instances of misconduct at our client, conducting investigations, mitigating risks and ensuring that internal processes and procedures are always adhered to.

**ESSENTIAL FUNCTIONS**

About the role:
The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with our clients and will need: outstanding communication skills, an exceptional ability to multitask, a great attitude and work ethic, to be a self-reliant team player, and have the ability to leave a consistent positive impression with each and every interaction.

**Role Requirements**:

- Grade 12
- 5 years’ experience in an administrative, customer facing role
- PSIRA Grade A preferred
- Have the ability to multitask, and remain cordial and professional in stressful situations
- Have excellent phone etiquette and people skills
- Be a proactive problem solver
- Need to have a positive attitude and outgoing personality
- Need to be proficient in Microsoft Windows and Office Suite
- Ability to read, write, and speak clearly in English
- Type at least 35 wpm

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey

Ability to handle multiple tasks concurrently

Handling and being exposed to sensitive and confidential information

Regular talking and hearing

Frequent lifting and/or moving up to 25kg and occasional lifting and/or moving up to 50kg.

Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling in the performance of site surveys

Close vision, distance vision, and ability to adjust focus

Frequent travel to client sites for oral presentations, group meetings, and site surveys

Directing, motivating, training, coaching, and disciplining staff in a positive manner

Reading and analysing reports and financial data, including related computer usage

Responding on an on-call basis to emergencies and incidents at all hours

Securitas Affirmative Action Statement:
“Securitas is an equal opportunity employer and actively supports affirmative action. Securitas recruits, hires, trains and promotes persons in all job titles without regard to race, colour, religion, sex, sexual orientation, marital status, handicap, disability, age or national origin (except where it is a bonafide occupational requirement). Hiring and promotional decisions are in accord with the principles of equal employment opportunity and impose only those requirements which are job-related or do not have an adverse impact. Securitas will ensure that all personnel actions such as hiring, compensation, benefits, company sponsored training, education, tuition assistance, transfer, discipline, demotion, termination, layoff, and social and recreation programs will be administered without regard to group status. Employees are expected to demonstrate respect for all other employees and to demonstrate commitment to Securitas’ equal employment opportunity and affirmative action objectives.”

Work Location: In person